Account Manager

openthebox; Oost-Vlaanderen; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Portfolio ownership

Company car

Training budget

Hybrid work

Mediafin affiliation

Job summary

openthebox is looking for an Account Manager to manage a diverse client portfolio across Ghent and Brussels in a hybrid setup. You will grow accounts in private banking, private equity, M&A, family offices and professional services, while handling onboarding and client inquiries to maximize platform usage and value.

You will collaborate with sales, product and data teams, maintain up-to-date HubSpot records, and focus on renewals, upsell opportunities and forecast accuracy to drive revenue

Qualifications

• 3–5 years of commercial SaaS experience.
• Experience growing accounts, not just retaining them.
• Able to explain data products to non-technical buyers.

Responsibilities

• Manage and grow an existing client portfolio, with targets on retention and expansion.
• Find upsell and cross-sell opportunities: extra users, new modules, additional data packages.
• Handle renewals from start to finish.
• Make sure the right people at each client are using the platform.
• Work closely with sales, product and data, and share client feedback.
• Keep HubSpot up to date and your forecast accurate.

Skills

Account management

Account growth

Client onboarding

Cross-functional collaboration

SaaS knowledge

Tools

HubSpot

Job description

openthebox is hiring an Account Manager (Ghent / Brussels, hybrid)

openthebox provides AI-driven company data and insights to private banks, wealth managers and institutional investors. We started in Belgium, are now expanding abroad, and release new AI modules regularly.

As Account Manager, you'll manage a portfolio of clients in private banking, private equity, M&A, family offices and professional services. Your main goal is to grow those accounts. You'll also spend time on onboarding and client questions, since clients who use the platform well are the ones who buy more.

Your role

• Manage and grow an existing client portfolio, with targets on retention and expansion


• Find upsell and cross-sell opportunities: extra users, new modules, additional data packages


• Handle renewals from start to finish


• Make sure the right people at each client are using the platform


• Work closely with sales, product and data, and share client feedback


• Keep HubSpot up to date and your forecast accurate

Your profile

• 3 to 5 years of commercial experience, preferably in SaaS


• Experience growing accounts, not only retaining them


• Able to explain data products to non-technical buyers


• Comfortable working with senior people in the financial sector


• Fluent in Dutch and English; French is a strong plus

Experience in fintech, finance, legal tech, data or cybersecurity, or with HubSpot, is a bonus.

Don't meet every requirement? Apply anyway. We care more about your motivation than a perfect CV.

What we offer

• Your own portfolio and input on our go-to-market strategy


• A competitive salary with company car and charging card, group and hospitalisation insurance, meal and eco vouchers, 13th month, cafeteria plan and more


• Training budget


• Hybrid work: three office days a week at Tour & Taxis (Brussels) and the Wintercircus (Ghent)


• Part of Mediafin, publisher of De Tijd and L'Echo