Account Manager, Belgium

Ratehawk.co; West-Vlaanderen; Remote; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Training programs

Corporate hotel discounts

MyTime Day Off

Job summary

RateHawk is seeking an Account Manager to maintain and develop relationships with travel partners and expand our presence in Belgium. The role is remote and based in Belgium, with up to 30% travel to engage with clients and industry events.

You will collaborate with the sales team, train partners on our systems, and drive API-based deals while delivering market analyses and regular CRM reporting to optimize performance.

Qualifications

• Minimum of 3 years of successful experience in account management or business development in B2B travel companies.
• In-depth understanding of the region's travel market and B2B networks (tour operators, travel agencies, OTAs).
• Fluent in English, Dutch (Flemish) and French; other languages are advantageous.
• Up to 30% travel time may be required.
• Strong analytical, data-driven decision-making and numerical skills.
• Proactive, ambitious, motivated, team-player with an international mindset.
• Competence in API technology deals and CRM platforms.

Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with signed partners to increase performance.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Provide system training to partners and follow-up with them.
• Position the brand through product presentations and events.
• Address incidents and ensure partner support; oversee payments processing.
• Spend ~30% of time on business trips for meetings and events.
• Provide market and competitive environment analysis.
• Deliver regular reporting through CRM and internal systems.
• Maximize and develop API deals with partners.

Skills

Account management

Business development

Analytical skills

CRM knowledge

API deals

International mindset

Multilingual English-Dutch-French

Proactive

Tools

CRM software

API technologies

Job description

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote position open to candidates based in Belgium.

What You’ll Do:

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Must have:

• Relevant Experience. Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry;
• Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Language knowledge. Fluent in English and Dutch (Flemish) and French; other languages are advantageous;
• Travel Requirements. Up to 30% of travel time may be required;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Competence in API technology deals.
• CRM knowledge.

• Flexible schedules and opportunity to work remotely.

• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/