Account Manager

Aikido Security; Gent; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Aikido Security in Gent, Belgium is seeking an Account Manager to nurture relationships with existing clients and maximize value from our security platform.

In this role you will collaborate across sales, customer success and product teams to drive growth, upsell features, keep CRM records current, and deliver measurable impact at a fast-growing security software company with a hybrid work culture.

Qualifications

• Medior/Senior profile with CRM experience
• Experience in upselling, client retention and account growth
• Fluent in English and self-starter with independent work style

Responsabilités

• Manage and expand relationships with existing clients, focusing on upselling and customer satisfaction.
• Drive growth initiatives to increase customer usage and value.
• Identify upsell opportunities for additional features and services.
• Maintain customer records in the CRM.
• Bridge sales, customer success, and product to relay feedback for optimization.

Connaissances

Medior/Senior

CRM experience

Upselling strategies

Client retention

Account growth

Tech-savvy

Get stuff done

Self-starter

Independent

Fluent English

Outils

CRM

Description du poste

Job Description

🌍 We’re making security suck less for developers.

Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

We’re looking for an Account Manager who is eager to help our clients get the most out of Aikido Security. Your role will be central in managing and nurturing relationships with our existing clients, ensuring they not only stick around but also find increasing value in our product.

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives aimed at expanding customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback for product optimization.
  
  

Job Requirements

• Medior/Senior profile
• Experience with CRM, upselling strategies, client retention, and account growth
• Very tech-savvy
• Hungry and 'get stuff done' mentality
• Self-starter and independent
• Fluent in English
  
  

What you can expect

• High-impact position in a fast-growing company
• Fast growth of responsibility
• Competitive salary package
• A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)
• Flexibility in working hours and hybrid culture
  
  

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.