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Roadside Operations Manager: Safety, Growth & Impact
Job summary
A leading service organization in New South Wales seeks an experienced Operations Manager to oversee daily operations across metro and regional networks, ensuring efficiency and compliance. The ideal candidate will have over 10 years of operational management experience in customer service, strong financial acumen, and the ability to drive a high-performance culture. This role offers competitive benefits including travel discounts and inclusive workplace culture.
Benefits
Qualifications
- 10+ years of experience in customer service with proven leadership skills.
- Strong time management and multitasking abilities.
- Experience with compliance and quality assurance frameworks.
Responsibilities
- Oversee daily operations and resource management.
- Lead coaching and development of stakeholders for a customer-centric culture.
- Manage daily roadside service operations and task scheduling.
- Drive operational effectiveness by analyzing metrics and implementing workflows.
- Oversee financial management including budget planning and operational KPIs.
- Develop strong relationships with contractors and unions.
- Champion health, safety, and environmental compliance.
- Support rollout of initiatives and coordinate training programs.
- Identify service improvement and sustainability opportunities.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.