Administrative attendant

Wildlife HQ Zoo; Woombye; Presencial; AUD 30 000 - 39 000; Tempo parcial

Resumo da oferta

Wildlife HQ Zoo is seeking a reliable Guest Services & Administration Attendant to join our team. This diverse role covers guest services, admissions, bookings, accounts, retail operations and general administration within our wildlife environment.

You will support daily operations, process transactions, manage inquiries and help ensure visitors have a fantastic experience. The position offers a regular five-day roster, with weekends and school holidays required.

Qualificações

• Experience in guest services or hospitality is preferred.
• Ability to manage multiple tasks and stay organised.
• Excellent communication and customer service skills.
• Experience with cash handling and daily reconciliations.
• Availability to work a five-day roster including Saturdays.

Responsabilidades

• Welcome visitors and provide friendly, professional customer service.
• Process admissions, animal encounters and annual passes.
• Manage guest enquiries, bookings and POS transactions.
• Handle cash and EFTPOS payments accurately.
• Maintain daily reconciliations and transaction records.
• Coordinate school group bookings and VIP enquiries.
• Manage booking systems and calendars.
• Complete daily administrative and reporting tasks.
• Reconcile accounts and daily takings across departments.

Conhecimentos

Guest services

Accounts handling

Cash handling

Retail operations

Administration

Organisational skills

Customer service

Ferramentas

POS terminals

Booking systems

Descrição da oferta de emprego

Wildlife HQ Zoo is seeking a reliable, highly organised and customer-focused Guest Services & Administration Attendant to join our team.

This is a diverse, hands-on position combining guest services, bookings, accounts, admissions, retail operations and administration within a unique wildlife environment.

We're looking for someone who takes pride in their work, has exceptional attention to detail and can confidently manage multiple responsibilities in a busy workplace.

This is much more than a front counter position. You'll play an important role in ensuring our guests have a fantastic experience while helping keep the day-to-day operations of the zoo running smoothly.

The Role

Reporting to the Office Manager, you'll work across several key areas of the business, including:

Guest Services, Ticket Office and Admissions

Gift Shop and Retail Operations

Bookings and Administrative Support

Accounts, Invoicing and Daily Reconciliations

This is a part-time position with a regular five-day roster, generally Tuesday to Saturday. Flexibility is required to accommodate operational needs, including weekends, public holidays and busy school holiday periods.

Key Responsibilities

Guest Services & Admissions

Welcome visitors and provide friendly, professional customer service.

Process admissions, animal encounters and annual passes.

Manage guest enquiries, bookings and POS transactions.

Handle cash and EFTPOS payments accurately.

Maintain accurate transaction records and daily reconciliations.

Gift Shop & Retail

Assist visitors with retail and souvenir purchases.

Check in guests for animal encounters.

Maintain a clean, organised and well-presented retail environment.

Monitor stock levels, replenish merchandise and coordinate stock ordering across departments.

Bookings, Accounts & Administration

Coordinate school group bookings, animal encounters and VIP enquiries.

Manage booking systems and shared calendars.

Communicate booking information accurately to relevant team members.

Complete daily administrative and reporting tasks.

Reconcile accounts and daily takings across multiple departments.

Maintain accurate records and process invoices.

Assist with stock ordering and general office administration.

About You

We're looking for someone who is genuinely organised, dependable and confident taking responsibility for their work.

To be successful in this role, you will need:

Strong organisational skills and exceptional attention to detail.

Confidence handling accounts, financial transactions and daily reconciliations.

Excellent communication and customer service skills.

The ability to prioritise tasks and manage competing responsibilities.

Confidence working independently, using initiative and taking ownership of tasks.

Reliability, punctuality and a positive, professional attitude.

The ability to remain calm and efficient during busy periods, particularly school holidays.

Availability to work the required roster, including Saturdays.

Physical capability to undertake standing duties and light lifting.

A current Blue Card or willingness to obtain one.

Previous experience in tourism, retail, hospitality or a busy customer-facing environment will be highly regarded.

What We Offer

A unique workplace surrounded by wildlife.

A regular part-time roster.

A varied and rewarding position with responsibility across multiple departments.

A friendly and supportive team environment.

The opportunity to be part of one of the Sunshine Coast's popular wildlife attractions.