Guest Experience Team Lead (Shows & Service)

Australia Zoo; Beerwah; On-site; AUD 55,000 - 75,000; Full time

Job summary

Australia Zoo is seeking a Guest Experience Supervisor to lead our Guest Experience team in delivering outstanding service across daily operations. In this full-time role you will greet visitors, supervise staff, and ensure the highest standards of customer care during shows and events.

You will handle POS transactions, assist with day sheets, stock deliveries, and maintain clean, safe guest areas. Weekend, public holiday, and school holiday availability is essential.

Qualifications

• Experience supervising a guest-facing team.
• Ability to work weekends, holidays and school holidays.
• Proven customer service excellence and leadership capability.

Responsibilities

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation and payments.
• Maintain a clean and tidy work environment.
• Assist with coordinating day sheets and operational requirements.
• Describe product features and benefits to guests.
• Assist with crowd control during shows and events.
• Work within procedures and KPI targets.
• Receive and store stock deliveries.
• Keep displays and communications up to date.

Skills

Customer service

Team leadership

POS handling

Cash handling

Stock management

Shows & events

Crowd management

Communication

Cleaning standards

Job description

Australia Zoo is seeking a Guest Experience Supervisor to lead our Guest Experience team in delivering outstanding service across daily operations. In this full-time role you will greet visitors, supervise staff, and ensure the highest standards of customer care during shows and events.

You will handle POS transactions, assist with day sheets, stock deliveries, and maintain clean, safe guest areas. Weekend, public holiday, and school holiday availability is essential.