Youth Worker - YHARS

Central Queensland Indigenous Development Inc.; Hervey Bay; On-site; AUD 80,000 - 86,000; Full time

Job summary

CQID is seeking a Youth Support Worker to provide frontline support for the YSS/YHARS team in Fraser Coast region, assisting in meeting client case plan outcomes. The role focuses on wellbeing, social connection, engagement, and empowerment for youth aged 12–21.

As part of the Youth Hub Team, you will engage with young people and families, requiring strong communication and collaboration to deliver planned programs within the community.

Qualifications

• Knowledge of issues specific to Indigenous young people and their families.
• Awareness and understanding of Indigenous communities; ability to communicate appropriately.
• Ability to build respectful/professional relationships with service users, agencies and partners.
• Ability to provide support to Indigenous families and children.
• Ability to work with multiple services (schools, welfare, police, health).
• Ability to write case notes in a timely manner.
• Competent in use of Microsoft Office software.
• Aboriginal and/or Torres Strait Islander heritage is required.

Responsibilities

• Visit young people at home with/without a caseworker.
• Support families to respond to challenging behavior and engage with external services.
• Engage with young people, families and community to promote wellbeing.
• Develop, implement and evaluate youth programs and activities.
• Facilitate inclusive programs addressing diverse needs of youth.
• Build professional relationships with service users and stakeholders.
• Transport clients to appointments as required after consulting with a case worker.
• Ensure compliance with ISO 9001:2015 and HSQS standards.
• Follow Workplace Health & Safety policies and procedures.

Skills

Indigenous communities

Communication skills

Relationship building

Case notes writing

Physical ability

Tools

Microsoft Office

Job description

Hervey Bay, Queensland 4655, Australia A$80,015.1 - A$85,799.32

Full-time Permanent Entry Level

Description

CQID is experiencing organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Bundaberg, Emerald, Gladstone, Hervey Bay, Longreach, Maryborough and Woorabinda.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being an Employer of Choice.

Purpose of the Role

The Youth Support Worker’s primary role is to provide front line support to the YSS/ YHARS team to assist in achieving operational outcomes as per client case plans.

The Youth Support Worker is responsible for cultivating environments and opportunities that support young people’s wellbeing, social connection, engagement, and empowerment by supporting the design, development, and implementing programs that address the needs and interests of young people aged 12 – 21 years.

As a member of the Youth Hub Team, the Youth Support Worker will be a professional and collaborative individual with excellent communication skills, capable of thriving in a dynamic work environment. The role requires the successful candidate to be able to engage and connect with young people and their families within the Fraser Coast community.

Responsibilities and Duties

• Visit young people at home both with the support of a caseworker or independently.
• Support families to develop skills, in responding to young person’s challenging behaviour and to engage with external services.
• Will work with young people, family members and the community to promote the family and young person’s capacity.
• Developing, implementing, and evaluating youth programs and activities that promote wellbeing, social connection, engagement, and empowerment.
• Facilitate inclusive programs and/or group activities that address the diverse needs, interests, and challenges of young people.
• Ability to build and maintain positive, professional youth work relationships with young people, providing mentorship and support to facilitate personal development.
• Good communication skills, both written and verbal, to effectively promote youth programs and engage with stakeholders, including young people, caregivers, community members, and service providers.
• Improve the stability of family life and improve safety conditions.
• Build respectful and professional relationships with service users.
• Transport clients to appointments as required after consultation with case Worker.
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures
• Other responsibilities as directed by the Manager and Team leader to meet program expectations.

Qualifications and Experience

To be successful in this role you will need to demonstrate capability in the following areas:

• A knowledge of relevant issues specific to Indigenous young people and their families.
• An awareness and understanding of Indigenous communities and proven capacity to communicate appropriately.
• Capacity to build respectful and professional relationships with service users, agencies, partners, community, colleagues, and clients.
• Capacity to provide support service to Indigenous families and Indigenous children.
• Ability to build relationships with a range of services, schools, social welfare, Court, Police, Legal and health agencies
• Ability to write case notes in a timely manner.
• Competent in use of Microsoft Office software
• Physical ability to undertake job responsibilities.
• Aboriginal and/or Torres Strait Islander heritage – [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]