Youth Services North/West Metro Case Manager

The Salvation Army Australia; Melbourne; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑e e

Meal entertainment benefit $2,650

Paid parental leave

EAP and wellness initiatives

Training and development

Job summary

The Salvation Army Australia seeks a passionate Youth Services Case Manager in Melbourne to support young people facing homelessness. You will provide assertive outreach case management, holistic support, and advocacy across Western and Northern Melbourne regions, reporting to the Youth Services Coordinator.

This fixed-term full-time role is based on-site in Sunshine, VIC.

Qualifications

• Tertiary qualification in Social Work, Youth Work or a related field.
• Hands-on experience with at-risk or vulnerable youth.
• Knowledge of trauma-informed care and youth-centred practice.
• Valid VIC Driver’s Licence.
• Employee Working with Children Check (WWCC).

Responsibilities

• Help young people transition out of homelessness with dignity and confidence.
• Collaborate with refuge staff to support daily operations and life skills development.
• Provide trauma-informed intake and assessments via our access point.
• Ensure all support aligns with our Model of Care and a psychologically informed environment.
• Coordinate with Child Protection and Better Futures programs where applicable.

Skills

Trauma-informed care

Youth-focused practice

Social justice

Client advocacy

Education

Tertiary qualification in Social Work or related field

Tools

Driver's Licence

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Make a Difference in a Young Person’s Life – Join Our Team as a Youth Services Case Manager

At The Salvation Army, we believe in walking alongside young people, not in front of them. Every young person has strength, potential, and the right to thrive, even in the face of challenges like homelessness, trauma, or instability.

Number Of Positions Available

1

About The Role

We’re looking for a passionate, proactive Case Manager to be a steady support and strong advocate for young people across Melbourne’s Western and Northern regions.

This is an opportunity to be a consistent and compassionate voice in someone’s journey toward independence and self-belief. You’ll be part of an experienced and dedicated Youth Services team delivering assertive outreach case management and holistic support to young people experiencing or at risk of homelessness.

Reporting to the Youth Services Coordinator, this is a fixed-term full-time position, contracted until October 2027, based on-site in Sunshine, VIC.

Conditions

Compensation is in accordance with SCHADS Award Level 5.

$53.43 - $55.85 + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

How You Will Make An Impact

• Help young people transition out of the homelessness system with dignity and confidence
• Support youth in and transitioning from out-of-home care, working collaboratively with Child Protection and other program (e.g. Better Futures)
• Provide trauma-informed, youth-focused intake and assessments via our access point
• Collaborate with refuge staff at Tranmere Street to support daily operations and promote life skills development
• Ensure all support aligns with our Model of Care and a Psychologically Informed Environment

What You Will Bring

• A tertiary qualification in Social Work, Youth Work or a related field (degree preferred)
• Hands-on experience working with at-risk or vulnerable youth, particularly in areas of homelessness, AOD, mental health or out-of-home care
• A deep understanding of trauma-informed care, youth-centred practice, and social justice
• A VIC Driver’s Licence
• A current and valid Employee Working with Children Check

What We Offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Diversity is Our Strength

The Salvation Army is a safe and inclusive employer. We strongly encourage applications from people who identify as:

• Aboriginal and/or Torres Strait Islander
• LGBTQIA+
• Culturally and linguistically diverse

Ready to be part of something bigger?

Apply today and help rewrite the future, one young person at a time.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration