Youth Casework & Operations Coordinator

Group; Albany; On-site; AUD 60,000 - 75,000; Full time

Job summary

Lifestyle Solutions in Great Southern is seeking a permanent Case Work Support Officer to help coordinate services for children and young people in Out-of-Home Care. You will provide high-quality administrative and operational support, working closely with the General Manager, Operations Managers, Therapeutic Specialists, and Case Workers to deliver compliant, therapeutic care.

If you are organised, collaborative, and detail‑oriented, this role offers meaningful work, salary packaging options,

Qualifications

• Diploma in Community Services, Youth Work, Social Work (or currently working towards).
• Strong administrative, organisational, and compliance capabilities.
• Knowledge of trauma-informed and therapeutic care practices.
• Proven ability to manage documentation and coordinate competing priorities.
• Current driver's licence and required probity clearances.
• Empathy, resilience, and a collaborative, solutions-focused approach.

Responsibilities

• Provide administrative and operational support to Operations Managers, Therapeutic Specialists, and Case Workers across our services.
• Coordinate internal meetings, including case plan, cultural plan, care team, and cohort meetings, ensuring all documentation is prepared and recorded accurately.
• Maintain accurate client records and track client movement within agency systems to support real-time data integrity.
• Conduct quality assurance checks on case work documentation to ensure compliance with relevant state-based legislation, standards, and organisational requirements.
• Undertake regular audits of client files to support regulatory and accreditation requirements.
• Contribute to the delivery of safe, culturally respectful, and trauma-informed practices that support positive outcomes for children and young people.

Education

Diploma in Community Services, Youth Work, Social Work (or currently working towards)

Job description

Lifestyle Solutions in Great Southern is seeking a permanent Case Work Support Officer to help coordinate services for children and young people in Out-of-Home Care. You will provide high-quality administrative and operational support, working closely with the General Manager, Operations Managers, Therapeutic Specialists, and Case Workers to deliver compliant, therapeutic care.

If you are organised, collaborative, and detail‑oriented, this role offers meaningful work, salary packaging options,