Case Work Support Officer

Lifestyle Solutions; Albany; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Entertainment card

Professional development

Supportive team culture

Employee wellbeing programs

Meaningful work

Job summary

Lifestyle Solutions is seeking a permanent Case Work Support Officer based in the Great Southern to support children and young people in Out-of-Home Care.

You will provide high-quality administrative and operational support, coordinating meetings and ensuring compliant, therapeutically informed practice, working closely with the General Manager, Operations Managers, Therapeutic Specialists, and Case Workers.

Qualifications

• Diploma in Community Services, Youth Work, Social Work (or currently working towards).
• Strong administrative, organisational, and compliance capabilities.
• Knowledge of trauma-informed and therapeutic care practices.
• Proven ability to manage documentation and coordinate competing priorities.
• Current driver's licence and probity clearances.
• Empathy, resilience, and a collaborative, solutions-focused approach.

Responsibilities

• Provide administrative and operational support to Operations Managers, Therapeutic Specialists, and Case Workers across our services.
• Coordinate internal meetings, including case plan, cultural plan, care team, and cohort meetings, ensuring all documentation is prepared and recorded accurately.
• Maintain accurate client records and track client movement within agency systems to support real-time data integrity.
• Conduct quality assurance checks on case work documentation to ensure compliance with relevant state-based legislation, standards, and organisational requirements.
• Undertake regular audits of client files to support regulatory and accreditation requirements.
• Contribute to the delivery of safe, culturally respectful, and trauma-informed practices that support positive outcomes for children and young people.

Skills

Administrative skills

Organisational skills

Compliance capabilities

Trauma-informed care

Education

Diploma in Community Services, Youth Work, Social Work (or currently working towards)

Job description

Make a real impact. Help shape brighter futures. As a permanent Case Work Support Officer based in Great Southernwith Lifestyle Solutions, you'll play a vital role in supporting children and young people in Out-of-Home Care by ensuring our services are well-coordinated, compliant, and therapeutically informed. Working closely with General Manager, Operations Managers, Therapeutic Specialists, and Case Workers, you'll help create meaningful and lasting outcomes for young people and their support networks through high-quality administrative and operational support.

If you're passionate about making a genuine difference and thrive in a role where organisation, collaboration, and attention to detail matter, we'd love to hear from you!

Why You'll Love Working With Us

• Salary packaging options – up to $15,900 tax free plus entertainment card up to $2,650
• Professional development opportunities to support your career growth
• Supportive, values-driven team culture
• Employee wellbeing programs
• Meaningful work that positively impacts the lives of children and young people every day

What You'll Bring

• Diploma in Community Services, Youth Work, Social Work (or currently working towards)
• Strong administrative, organisational, and compliance capabilities
• Knowledge of trauma-informed and therapeutic care practices
• Proven ability to manage documentation and coordinate competing priorities
• Current driver's licence and required probity clearances
• Empathy, resilience, and a collaborative, solutions-focused approach

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

What You'll Be Doing

• Provide administrative and operational support to Operations Managers, Therapeutic Specialists, and Case Workers across our services.
• Coordinate internal meetings, including case plan, cultural plan, care team, and cohort meetings, ensuring all documentation is prepared and recorded accurately.
• Maintain accurate client records and track client movement within agency systems to support real-time data integrity.
• Conduct quality assurance checks on case work documentation to ensure compliance with relevant state-based legislation, standards, and organisational requirements.
• Undertake regular audits of client files to support regulatory and accreditation requirements.
• Contribute to the delivery of safe, culturally respectful, and trauma-informed practices that support positive outcomes for children and young people.

About Us

Lifestyle Solutions is a purpose-driven organisation supporting children and young people through therapeutic, evidence-based care. Guided by our values—Inspired, Courageous, Skilful, and Responsive—we foster a supportive and collaborative culture that prioritises safety, wellbeing, and positive futures for the young people we support.

We Celebrate Diversity

Lifestyle Solutions is an Equal Employment Opportunity (EEO) employer. We champion inclusion and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTI communities, and people from culturally and linguistically diverse backgrounds.