Case Work Support Officer

Group; Australia; Vor Ort; AUD 65.000 - 82.000; Vollzeit

Benefits dieser Stelle

Salary packaging

Professional development opportunities

Supportive team culture

Employee wellbeing programs

Meaningful work

Zusammenfassung

Lifestyle Solutions is seeking a permanent Case Work Support Officer based in Great Southern, Western Australia. You will support children and young people in Out-of-Home Care with high-quality administrative and operational tasks, coordinating teams and ensuring documentation is accurate and compliant.

Join a values-driven team delivering therapeutic, evidence-based care and positive outcomes for vulnerable young people, while collaborating with managers and case workers to enhance services.

Qualifikationen

• Diploma in Community Services, Youth Work, or Social Work (or in progress).
• Strong administrative, organisational, and compliance capabilities.
• Knowledge of trauma-informed and therapeutic care practices.
• Current driver's licence and probity clearances.
• Empathy, resilience, and a collaborative, solutions-focused approach.

Aufgaben

• Provide administrative and operational support to Operations Managers, Therapeutic Specialists, and Case Workers.
• Coordinate internal meetings: case plan, cultural plan, care team, and cohort meetings.
• Maintain accurate client records and track movements in agency systems.
• Conduct quality assurance checks on case work documentation.
• Undertake regular audits of client files.
• Contribute to trauma-informed, culturally respectful practices.

Kenntnisse

Administrative skills

Organisational skills

Compliance knowledge

Trauma-informed care

Documentation management

Driver's licence

Empathy and collaboration

Ausbildung

Diploma in Community Services

Diploma in Youth Work

Diploma in Social Work

Jobbeschreibung

Make a real impact. Help shape brighter futures. As a permanent Case Work Support Officer based in Great Southern with Lifestyle Solutions, you'll play a vital role in supporting children and young people in Out-of-Home Care by ensuring our services are well-coordinated, compliant, and therapeutically informed. Working closely with General Manager, Operations Managers, Therapeutic Specialists, and Case Workers, you'll help create meaningful and lasting outcomes for young people and their support networks through high-quality administrative and operational support.

If you're passionate about making a genuine difference and thrive in a role where organisation, collaboration, and attention to detail matter, we'd love to hear from you!

Why You'll Love Working With Us

• Salary packaging options – up to $15,900 tax free plus entertainment card up to $2,650
• Professional development opportunities to support your career growth
• Supportive, values-driven team culture
• Employee wellbeing programs
• Meaningful work that positively impacts the lives of children and young people every day

What You'll Bring

• Diploma in Community Services, Youth Work, Social Work (or currently working towards)
• Strong administrative, organisational, and compliance capabilities
• Knowledge of trauma-informed and therapeutic care practices
• Proven ability to manage documentation and coordinate competing priorities
• Current driver's licence and required probity clearances
• Empathy, resilience, and a collaborative, solutions-focused approach

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

What You’ll Be Doing

• Provide administrative and operational support to Operations Managers, Therapeutic Specialists, and Case Workers across our services.
• Coordinate internal meetings, including case plan, cultural plan, care team, and cohort meetings, ensuring all documentation is prepared and recorded accurately.
• Maintain accurate client records and track client movement within agency systems to support real-time data integrity.
• Conduct quality assurance checks on case work documentation to ensure compliance with relevant state-based legislation, standards, and organisational requirements.
• Undertake regular audits of client files to support regulatory and accreditation requirements.
• Contribute to the delivery of safe, culturally respectful, and trauma-informed practices that support positive outcomes for children and young people.

About Us

Lifestyle Solutions is a purpose-driven organisation supporting children and young people through therapeutic, evidence-based care. Guided by our values—Inspired, Courageous, Skilful, and Responsive— we foster a supportive and collaborative culture that prioritises safety, wellbeing, and positive futures for the young people we support.

We Celebrate Diversity

Lifestyle Solutions is an Equal Employment Opportunity (EEO) employer. We champion inclusion and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTI communities, and people from culturally and linguistically diverse backgrounds.