Workshop Service Advisor

Hume City Council; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Hume City Council is seeking a Fleet Workshop Service Advisor in Coolaroo to act as the link between workshop operations and fleet clients. You will manage service requests, maintain asset records, and ensure accurate invoicing and data integrity in our Fleet Management Software.

The role requires experience in fleet administration, parts management and customer service within a local government or related sector, with proficiency in TechOne or similar systems.

Qualifications

• Post-trade or tertiary qualifications in Automotive Technology or related field.
• Experience with fleet maintenance processes and asset management systems.
• Proficiency in Fleet Management Software and data entry.
• Ability to manage work orders, PO processes and supplier invoices.

Responsibilities

• Act as primary contact for fleet maintenance requests and provide status updates.
• Create, manage and close work orders in Fleet Management Software.
• Raise and manage purchase orders and service requests with suppliers.
• Maintain asset data, service histories, warranties and compliance records.
• Support reporting for VicRoads, NHVR and other statutory needs.
• Assist with parts sourcing, ordering and receipting, ensuring value for money.
• Collaborate with Fleet Workshop Supervisor on data preparation and budgeting.

Skills

Fleet Management Software

Parts management

Customer service

Inventory control

Financial budgeting

Communication

Education

Automotive Technology

Business Administration

Tools

TechOne

Job description

• Join the Assetsteam

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We’re looking for a detail-oriented and customer-focused Fleet Workshop Service Advisor to join our team in Coolaroo, Australia. In this role, you will serve as the critical link between our workshop operations and fleet clients, ensuring exceptional service delivery and maintaining strong client relationships. You will manage service requests and provide expert guidance to keep our fleet operations running smoothly and efficiently.

What you’ll be doing:

• Act as the primary point of contact for internal and external customers lodging fleet maintenance and repair requests, providing timely updates on job status and expected completion.
• Create, manage and close work orders in the new Fleet Management Software, ensuring all relevant job details, labour, parts and costs are accurately recorded in accordance with Council’s asset management requirements.
• Utilise the Fleet Management Software to raise and manage purchase orders, work orders and service requests, ensuring data integrity and timely processing in accordance with Council’s financial procedures.
• Maintain accurate and up-to-date asset data within the Fleet Management Software, including service histories, warranty information, compliance records and defect reporting, to support informed decision-making by the Fleet Workshop Supervisor.
• Source, order and receipt parts and consumables required for workshop repairs and servicing, liaising with approved suppliers and ensuring value for money in accordance with Council’s Procurement Policy.
• Process parts invoices and purchase orders through the Fleet Management Software, ensuring accurate allocation to work orders and timely payment to suppliers.
• Support the Fleet Workshop Supervisor with data preparation for VicRoads, NHVR and other statutory reporting requirements.

The skills and experience you’ll bring to the role:

• Proficient use of a Fleet Management Software or equivalent enterprise asset and financial management system for work order management, purchase orders, reporting and data entry.
• Sound understanding of fleet and plant maintenance processes, including servicing schedules, compliance requirements and parts management. Understanding of budgeting and financial requirements, including the ability to assist in monitoring expenditure and processing invoices within Council’s financial systems.
• Ability to communicate effectively and professionally with individuals at all levels of the organization, including managers, coworkers, and customers.
• Experience in a workshop service advisory, fleet administration or similar role within local government, transport or a related industry.
• Experience in inventory control of parts and resources.
• Demonstrated experience using TechOne or a comparable enterprise asset management or financial management system.
• Proven customer service experience in an automotive or fleet management environment.
• Knowledge of fleet management best practices and vehicle maintenance procedures.

Required Certifications & Qualifications

• Post trade or tertiary qualifications in Automotive Technology, Business Administration or a related field.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.