Automotive Workshop Controller - Lead & Develop Technicians

Zagame Automotive Group; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Zagame Automotive Group is seeking an experienced Workshop Controller for our Audi & CUPRA dealership in Essendon Fields, Melbourne. You will lead and mentor a high-performing workshop team, ensuring efficient workflows and delivering excellent customer outcomes.

Reporting to the Aftersales Manager, you will drive productivity, quality and collaboration across workshop, parts and service, while upholding WHS and profitability targets. Ongoing manufacturer training is provided.

Qualifications

• Strong leadership and performance-management skills.
• Ability to coach, motivate and develop technicians and apprentices.
• Excellent communication and interpersonal skills.
• Sound commercial awareness and a customer-focused mindset.

Responsibilities

• Lead, coach and develop technicians and apprentices.
• Allocate and prioritise workshop jobs based on capability and capacity.
• Monitor workflow, productivity, job progress, Vehicle Health Checks and warranty compliance.
• Support technicians with complex vehicle diagnosis and technical information.
• Foster effective communication and collaboration between workshop, parts and service teams.
• Support departmental performance, profitability, training and WHS compliance.
• Build a positive, accountable and solutions-focused team culture.

Job description

Zagame Automotive Group is seeking an experienced Workshop Controller for our Audi & CUPRA dealership in Essendon Fields, Melbourne. You will lead and mentor a high-performing workshop team, ensuring efficient workflows and delivering excellent customer outcomes.

Reporting to the Aftersales Manager, you will drive productivity, quality and collaboration across workshop, parts and service, while upholding WHS and profitability targets. Ongoing manufacturer training is provided.