Workplace Services Supervisor

Wotton Kearney; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

FLEX for all

Mentoring program

Culture of openness

CSR activities

Leaders of the pack

Parental leave entitlements

Purchased annual leave

Home office allowance

Education assistance

Employee Assistance Program

Job summary

Wotton Kearney in Melbourne seeks a Workplace Services Supervisor to be the go-to person for the office. This role is hands-on, highly visible and focused on delivering exceptional workplace experiences for employees, clients and visitors.

Based in our Melbourne office, you will manage facilities, meetings, catering and events, coordinate outsourced providers and work with partners to keep the office presentation-ready and running smoothly.

Qualifications

• Experience in workplace services, facilities, hospitality or another customer-focused environment.
• A proactive, hands-on approach and a willingness to roll up your sleeves and get things done.
• Strong stakeholder management skills and confidence building relationships at all levels.
• Experience working with external suppliers, contractors or service providers.
• The ability to manage competing priorities while maintaining a high standard of service.
• A warm, approachable communication style and genuine passion for creating positive workplace experiences.
• Strong organisational skills, sound judgement and a solutions-focused mindset.
• The confidence to take ownership, anticipate issues and see tasks through to completion.
• A collaborative approach and willingness to support the broader team wherever needed.

Responsibilities

• Be the face of our Melbourne office, creating a welcoming and professional experience for employees, clients and visitors.
• Lead the day-to-day workplace experience, ensuring the office is operational, well-presented and running smoothly.
• Coordinate outsourced concierge and hospitality providers, maintaining high service and presentation standards.
• Oversee meeting rooms, office facilities, catering, events and shared spaces to ensure they're always presentation-ready.
• Manage facilities requests, maintenance issues and office operations, working closely with building management and suppliers.
• Support office events, client functions and employee initiatives from planning through to delivery.
• Build strong relationships across the business and provide practical, solutions-focused support to stakeholders at all levels.
• Identify opportunities to improve workplace services and help deliver a consistent, high-quality experience across the office.

Skills

Workplace services

Facilities management

Hospitality

Stakeholder management

Supplier management

Prioritisation

Communication

Organisation

Ownership

Collaboration

Job description

At Wotton Kearney, we're known for doing things differently. As Australasia's leading insurance and risk law firm, we've built our reputation on strong relationships, exceptional service and creating an environment where our people can do their best work.

We're looking for a Workplace Services Supervisor to become the go-to person for our Melbourne office. This is a hands‑on, highly visible role for someone who takes pride in creating exceptional workplace experiences and enjoys building strong relationships across all levels of a business. Based full‑time in our Melbourne office, you'll play a key role in ensuring our workplace runs seamlessly and continues to be a place where people genuinely enjoy coming to work.

The role:

• Be the face of our Melbourne office, creating a welcoming and professional experience for employees, clients and visitors.
• Lead the day-to-day workplace experience, ensuring the office is operational, well-presented and running smoothly.
• Coordinate outsourced concierge and hospitality providers, maintaining high service and presentation standards.
• Oversee meeting rooms, office facilities, catering, events and shared spaces to ensure they're always presentation-ready.
• Manage facilities requests, maintenance issues and office operations, working closely with building management and suppliers.
• Support office events, client functions and employee initiatives from planning through to delivery.
• Build strong relationships across the business and provide practical, solutions-focused support to stakeholders at all levels.
• Identify opportunities to improve workplace services and help deliver a consistent, high-quality experience across the office.

About you:

• Experience in workplace services, facilities, hospitality or another customer-focused environment.
• A proactive, hands-on approach and a willingness to roll up your sleeves and get things done.
• Strong stakeholder management skills and confidence building relationships at all levels.
• Experience working with external suppliers, contractors or service providers.
• The ability to manage competing priorities while maintaining a high standard of service.
• A warm, approachable communication style and genuine passion for creating positive workplace experiences.
• Strong organisational skills, sound judgement and a solutions-focused mindset.
• The confidence to take ownership, anticipate issues and see tasks through to completion.
• A collaborative approach and willingness to support the broader team wherever needed.

Why Wotton Kearney?

At WK, you'll join a high-performing and supportive team where your contribution is genuinely valued. We invest in our people, encourage new ideas and provide opportunities to grow your career while maintaining balance and flexibility.

• FLEX for all. We care about client outcomes, quality, and business and cultural contributions.
• Our mentoring program offers continuous support and guidance throughout your career. You'll have access to training, conferences, and workshops, keeping you updated on the latest developments in the legal and insurance industries.
• Our culture sets us apart. Collegiate, open, innovative, passionate about everything we do.
• We give back to the community. Join us in CSR activities to support our charity partners, from building houses in Cambodia, participating in fun runs or baking cup cakes, there's a way for everyone to contribute.
• Leaders of the pack. Work with a firm that understands its purpose, has a singular focus on the insurance industry and is excited by the potential for growth in our market!
• Supporting you with generous parental leave entitlements, purchased annual leave, home office allowances, education assistance, Employee Assistance Program and many more.

We are committed to fostering an inclusive and diverse workplace at Wotton Kearney. As part of our dedication to accessibility, we strive to support candidates with disabilities throughout the interview process.

If you require any accommodations or assistance during the application and interview stages please contact Katarina Mali, Talent Acquisition Business Partner on *************@wottonkearney.com

We’re doing this recruitment in-house!
We arenotaccepting submissions from recruitment agencies for this role. We’d love to hear from you directly! Any CV’s sent to Wotton Kearney by a recruitment agency will be treated as unsolicited and fees will not be payable.