Workplace Risk & Return-to-Work Executive

WTW; Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

Willis Towers Watson in Melbourne seeks an experienced professional to deliver end‑to‑end return to work and injury management services across diverse industries. You will act as the initial contact for work‑related injuries, set RTW strategies with client stakeholders and manage day‑to‑day claims including lodgements and plan development.

You will collaborate with insurers, rehab providers, lawyers and medical professionals to close claims efficiently, attend client meetings and contribute to

Qualifications

• Substantial workers’ compensation/industry experience is essential
• Proven experience in complex workers compensation and related matters
• Demonstrated understanding of claims management processes
• Excellent oral communication both on individual and group basis
• Excellent report writing and correspondence skills

Responsibilities

• Provide end to end return to work and injury management services
• Provide an initial point of contact for work-related injuries to undertake initial triage and set the RTW strategy
• Manage day to day workers compensation claims including lodgements, certificate management, RTW plans and strategy monitoring
• Facilitate collaboration between the injured worker, stakeholders, insurers, rehab providers, lawyers and medical providers
• Attend client meetings and site visits to drive cost-efficient outcomes
• Represent clients at formal and informal proceedings as required
• Provide claims consulting services to a portfolio of clients
• Advise on drivers impacting frequency, severity, and duration of claims
• Support initial stages of injury and potential high-risk claims
• Engage with the insurer on claims management strategies and investigations until finalisation
• Participate in claims reviews, case conferences and strategic claim meetings
• Provide a help desk service for technical advice
• Collaborate with workplace risk teams and brokers, locally and nationally
• Manage and maintain strategic relationships with insurers and service providers

Job description

Willis Towers Watson in Melbourne seeks an experienced professional to deliver end‑to‑end return to work and injury management services across diverse industries. You will act as the initial contact for work‑related injuries, set RTW strategies with client stakeholders and manage day‑to‑day claims including lodgements and plan development.

You will collaborate with insurers, rehab providers, lawyers and medical professionals to close claims efficiently, attend client meetings and contribute to