Senior Workplace Risk Leader — WC/ORTW

WTW; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Willis Towers Watson in Australia is seeking a Workplace Risk Account Director to lead a diverse portfolio of clients and deliver strategic workers’ compensation and return-to-work solutions. You will combine technical expertise with data-driven thinking to strengthen client outcomes and grow accounts.

The role also involves coaching Account Executives, guiding multi‑jurisdictional delivery, and ensuring profitability while maintaining high‑quality service across a portfolio of clients.

Qualifications

• Strong multi‑jurisdictional knowledge and the ability to coach others.
• Identifies systemic issues across a portfolio and provides technical guidance to AEs.
• Applies early intervention and premium mitigation strategies for key clients.
• Reviews and quality‑assures technical outputs.

Responsibilities

• Oversee delivery of WC/ORTW services across assigned clients.
• Maintain service cadence: review meetings, quarterly reporting, operational check‑ins.
• Manage escalations and ensure service issues are resolved.
• Provide multi‑jurisdictional WC guidance to AEs and clients.
• Coach junior staff and ensure knowledge sharing across teams.
• Identify improvement opportunities and drive portfolio-level enhancements.
• Deliver proactive insights on claims trends, premium impact and performance.

Skills

Workers’ Compensation

Injury Management

Data Analytics

Client Management

Financial Acumen

Leadership

Communication

Problem Solving

Tools

ACP

Diagnostics

Performance Dashboards

Job description

Description

Join WTW as a Workplace Risk Account Director and lead a diverse portfolio of clients, delivering strategic workers’ compensation and return-to-work solutions that protect people and improve business performance. You’ll combine technical expertise, commercial insight and data-driven thinking to strengthen client outcomes, grow accounts and coach Account Executives. This is an opportunity to make a meaningful impact within a supportive, collaborative global organisation.

Role Purpose: Manage and grow a defined portfolio of Workplace Risk clients. Ensure consistent, high‑quality service delivery, provide technical expertise, and coach Account Executives.

Portfolio Management

• Oversee delivery of all WC/ORTW services across assigned clients.
• Maintain service cadence: review meetings, quarterly reporting, operational check‑ins.
• Manage escalations and ensure service issues are resolved.

Technical Leadership

• Provide multi‑jurisdictional WC guidance to AEs and clients.
• Quality‑assure claims, documentation and technical outputs.
• Identify systemic issues and implement portfolio‑level improvements.

Client Leadership

• Act as primary client contact for operational and mid‑level strategic engagement.
• Deliver proactive insights on claims trends, premium impact, and performance.

Commercial Responsibilities

• Manage project revenue, allocations, forecasting and scope variations.
• Support tender responses, proposals and renewals.
• Mitigate fee leakage and ensure project profitability.

Team Coaching

• Manage project revenue, allocations, forecasting and scope variations.
• Support tender responses, proposals and renewals.
• Mitigate fee leakage and ensure project profitability.

Qualifications

Technical Competencies

Workers Compensation Technical Expertise
Strong multi‑jurisdictional knowledge and the ability to coach others.
Identifies systemic issues across a portfolio and provides technical guidance to AEs.
Applies early intervention and premium mitigation strategies for key clients.
Reviews and quality‑assures technical outputs.

ORTW / Injury Management Service Delivery
Delivers day‑to‑day ORTW activities, including RTW plans, insurer liaison, progress calls, documentation.
Oversees ORTW program performance for assigned accounts.
Ensures all deliverables meet scope, timeliness, and insurer expectations.
Partners with operational managers to resolve complex barriers or disputes.
Coaches AEs on best practice injury management.

Client Relationship & Stakeholder Management
Primary day‑to‑day contact for a portfolio.
Manages expectations, designs service schedules, and coordinates multi‑disciplinary teams.
Handles mid‑level escalations and ensures client satisfaction.

Commercial & Financial Acumen
Manages allocation, upland entries, scope changes, and proposal support.
Identifies fee leakage risks and ensures profitability of accounts.
Prepares inputs for renewals and proposals.

Data Analytics & Reporting
Interprets premium and claims data trends, identifying actionable insights.
Oversees client dashboards and reporting quality.
Uses advanced data tools (ACP, diagnostics, performance reviews).

Communication & Influence
Confident, structured communicator; manages difficult conversations.

Collaboration & Team Leadership
Coaches junior staff; facilitates knowledge sharing.

Problem Solving & Critical Thinking
Diagnoses patterns across a portfolio; implements improved processes.

Planning, Prioritisation & Autonomy
Manages multiple accounts, deadlines, scopes and priorities with autonomy.

Innovation & Continuous Improvement
Leads service enhancement projects, improves quality, identifies automation opportunities.

Growth Mindset
Proactively identifies growth opportunities (cross-sell, additional services, prospects). Actively support Business Solutions to pursue and successfully secure new engagements and projects.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.
In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]