Workplace Platform Lead - Governance, Automation & Growth

Newcastle Greater Mutual Group; Gosford; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Fitness Passport

Hotel discounts

Flexible work arrangements

18 weeks parental leave

Employee referral program

Volunteer days

Recreational leave

Job summary

NGM Group is seeking a Workplace Platform Team Leader to guide five senior workplace technology specialists across collaboration, contact centre and service management platforms.

You will shape how we use, integrate and improve technology, balancing user experience with security and cost. Expect opportunities to automate and optimise platform interactions and lead through major incidents when required.

Qualifications

• Demonstrated experience in IT service management.
• Experience leading at least one enterprise collaboration, contact centre or service management platform.
• Experience with formal change management and major incident management.
• Experience with enterprise integrations, automation and optimisation.
• Governance, security and change controls in regulated environments.
• Strong stakeholder and commercial judgement.

Responsibilities

• Lead, coach and develop a team of five senior workplace technology specialists, setting priorities and managing team capacity.
• Own governance, performance and optimisation of collaboration, contact centre and service management platforms.
• Lead platform change and enterprise integrations, identify opportunities to simplify processes and automate workflows.
• Provide leadership through major incidents and post-implementation reviews for effective resolution.
• Partner with security, risk, compliance, technology teams and vendors to manage security, controls and operational risk.

Skills

Team Leadership

IT Service Mgmt

Change Management

Incident Management

Enterprise Integrations

Automation

Governance

Stakeholder Management

Tools

Genesys Cloud

Atlassian Suite

Job description

NGM Group is seeking a Workplace Platform Team Leader to guide five senior workplace technology specialists across collaboration, contact centre and service management platforms.

You will shape how we use, integrate and improve technology, balancing user experience with security and cost. Expect opportunities to automate and optimise platform interactions and lead through major incidents when required.