Workplace Platform Team Leader

Newcastle Greater Mutual Group; Newcastle, Maitland; Sur place; AUD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Fitness Passport

Corporate health insurance

Annual flu vaccinations

Hotel discounts

Flexible work arrangements

18 weeks paid parental leave

Employee referral program

Community volunteer days

Recreational leave days

Résumé du poste

Newcastle Greater Mutual Group (NGM Group) seeks a Workplace Platform Team Leader to guide a team of five specialists responsible for collaboration, contact centre and service management platforms such as Genesys Cloud and Atlassian suite. You will balance user experience with security and risk, shaping how these platforms are used, integrated and improved.

You’ll collaborate with cyber security, risk and business stakeholders, driving automation and enterprise integrations while maintaining

Qualifications

• Experience in IT service management with enterprise platforms (collaboration, contact centre or service management).
• Experience leading and developing technical specialists and managing priorities and capacity.
• Experience with change management and major incident management in technology environments.
• Experience with enterprise integrations and automation to improve operations.

Responsabilités

• Lead, coach and develop a team of five senior workplace technology specialists and manage priorities.
• Own governance, performance and optimisation of collaboration, contact centre and service management platforms.
• Lead platform change and integrations, driving automation and user experience improvements.
• Provide leadership during major incidents and post-implementation reviews.
• Collaborate with cyber security, risk, compliance, technology teams and vendors on security and controls.
• Maintain platform roadmaps and oversee licensing and commercial considerations.
• Drive improvements to reduce risk and manual effort with measurable outcomes.

Connaissances

IT service management

Platform leadership

Stakeholder management

Description du poste

As Workplace Platform Team Leader, you’ll lead a team of five workplace technology specialists responsible for NGM Group’s collaboration, contact centre and service management platforms.

You’ll provide direction and support to an experienced team, helping them manage priorities, navigate complex change and continue building their capability. Together, you’ll ensure critical platforms including Genesys Cloud and the Atlassian suite remain secure, reliable and well governed, while delivering a strong experience for the people and teams who rely on them.

This is more than a platform management role. You’ll help shape how we use, integrate and improve our technology, balancing user experience with security, risk and operational needs. With plenty of opportunity to automate, optimise and improve how our platforms work together, you’ll play an important role in their continued evolution.

You’ll work closely with cyber security, risk, technology teams, vendors and business stakeholders, and provide leadership through complex change and major incidents when needed.

Key responsibilities

Lead, coach and develop a team of five senior workplace technology specialists, setting priorities and managing team capacity.

Own the governance, performance and ongoing optimisation of collaboration, contact centre and service management platforms.

Lead platform change and enterprise integrations, identifying opportunities to simplify processes, automate workflows and improve the user experience.

Provide leadership through major incidents and post-implementation reviews, ensuring effective resolution and continuous improvement.

Partner with cyber security, risk, compliance, technology teams and vendors to manage platform security, controls and operational risk.

Maintain platform roadmaps and oversee vendor, licensing and commercial considerations to support the ongoing evolution and value of the platforms.

Lead improvements that reduce operational risk and manual effort, measuring progress against efficiency and risk outcomes agreed each year.

What we're looking for

Demonstrated experience in IT service management, together with experience managing at least one enterprise collaboration, contact centre or service management platform, such as Genesys Cloud, Atlassian or a comparable platform.

Experience leading and developing technical specialists, balancing priorities and team capacity.

Experience with formal change management and major incident management in a technology environment.

Experience with enterprise integrations, automation and optimisation, with a focus on improving technology operations and reducing manual effort.

Experience applying governance, security and change controls, ideally within a regulated or similarly controlled environment.

Strong stakeholder and commercial judgement, with the confidence to present recommendations, challenge constructively and balance user experience, risk, cost and technology outcomes.

What can you expect from us?

Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Growth & opportunities

Build your capability, stretch into new challenges and shape what’s next with development support behind you.

Culture & connection

Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.

Meaningful work

Do work you can feel proud of, making a real difference for customers and communities every day.

Recognised as a 2026 Employer of Choice Excellence Awardee, we’re proud to create a workplace where our people can grow, connect, and make a meaningful impact.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

Lead with heart

– We genuinely care about achieving better outcomes for our customers and communities.

Own the action

– We build trust by doing things the right way, with honesty and transparency.

Embrace opportunity

– We look ahead, focusing on our strengths and expertise to challenge the status quo.

Thrive together

– By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.