ServiceNow Platform Lead — Enterprise IT & Upgrades

Zinfra PTY Ltd.; Melbourne; Híbrido; AUD 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Family inclusive workplace

Flexible work arrangements

Parental leave & wellbeing benefits

Career development support

Employee referral program

Diversity and inclusion culture

Work-life balance

Resumo da oferta

Jemena is seeking a ServiceNow Platform Lead to own health, governance and continuous improvement of our critical enterprise ServiceNow platform. You will provide technical leadership across operations, upgrades, integrations and CMDB lifecycle management to ensure security, scalability and alignment with business needs.

You’ll collaborate with stakeholders, architects, developers and vendors to drive platform strategy, manage technical risk and deliver reliable enterprise services across the

Qualificações

• Advanced knowledge of ServiceNow administration, architecture and lifecycle management.
• Strong ITIL understanding and service management practices.
• Expertise in platform health, upgrades, releases and operational support.
• Knowledge of CMDB and CSDM, service modelling and data quality.

Responsabilidades

• Own health, upgrades, integrations and CMDB governance of the enterprise ServiceNow platform.
• Lead incident resolution, root cause analysis and continuous improvement initiatives.
• Mentor teams, establish governance standards and act as senior escalation point.

Conhecimentos

ServiceNow administration

ITIL/Service Management

Platform governance

Incident management

Leadership & mentoring

Security & risk management

Formação académica

ITIL Foundation

CSA certified ServiceNow

Relevant tertiary qualification

Ferramentas

ServiceNow

Descrição da oferta de emprego

Jemena is seeking a ServiceNow Platform Lead to own health, governance and continuous improvement of our critical enterprise ServiceNow platform. You will provide technical leadership across operations, upgrades, integrations and CMDB lifecycle management to ensure security, scalability and alignment with business needs.

You’ll collaborate with stakeholders, architects, developers and vendors to drive platform strategy, manage technical risk and deliver reliable enterprise services across the