Workplace Platform Lead

Newcastle Greater Mutual Group; Newcastle, Maitland; Sur place; AUD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Fitness Passport

Corporate health insurance

Annual flu vaccinations

Hotel discounts

Flexible work arrangements

18 weeks paid parental leave

Employee referral program

Community volunteer days

Recreational leave days

Résumé du poste

Newcastle Greater Mutual Group (NGM Group) seeks a Workplace Platform Team Leader to guide a team of five specialists responsible for collaboration, contact centre and service management platforms such as Genesys Cloud and Atlassian suite. You will balance user experience with security and risk, shaping how these platforms are used, integrated and improved.

You’ll collaborate with cyber security, risk and business stakeholders, driving automation and enterprise integrations while maintaining

Qualifications

• Experience in IT service management with enterprise platforms (collaboration, contact centre or service management).
• Experience leading and developing technical specialists and managing priorities and capacity.
• Experience with change management and major incident management in technology environments.
• Experience with enterprise integrations and automation to improve operations.

Responsabilités

• Lead, coach and develop a team of five senior workplace technology specialists and manage priorities.
• Own governance, performance and optimisation of collaboration, contact centre and service management platforms.
• Lead platform change and integrations, driving automation and user experience improvements.
• Provide leadership during major incidents and post-implementation reviews.
• Collaborate with cyber security, risk, compliance, technology teams and vendors on security and controls.
• Maintain platform roadmaps and oversee licensing and commercial considerations.
• Drive improvements to reduce risk and manual effort with measurable outcomes.

Connaissances

IT service management

Platform leadership

Stakeholder management

Description du poste

Newcastle Greater Mutual Group (NGM Group) seeks a Workplace Platform Team Leader to guide a team of five specialists responsible for collaboration, contact centre and service management platforms such as Genesys Cloud and Atlassian suite. You will balance user experience with security and risk, shaping how these platforms are used, integrated and improved.

You’ll collaborate with cyber security, risk and business stakeholders, driving automation and enterprise integrations while maintaining