Workplace Experience & Facilities Coordinator

CBRE; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Melbourne to deliver world-class customer service to employees and visitors. You will manage facilities tasks, coordinate services, and support events in designated Melbourne buildings.

Responsibilities include responding to inquiries, tracking work orders, coordinating vendors, and ensuring safety and smooth office operations onsite five days a week, with potential regional travel. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Jira and Google Suite products.
• Strong organizational skills with an inquisitive mindset.
• Ability to fulfill the physical requirements associated with this role, including stooping, standing, walking, and lifting/carrying heavy loads of 50 lbs. or more.
• Experience in managing client relationships and ensuring high levels of client satisfaction.

Responsibilities

• Serve as the first point of contact for all those entering the workplace, greeting employees and visitors with a friendly and welcoming demeanor.
• Manage janitorial and maintenance work orders and support day-to-day facilities needs. Coordinate workplace services including mail, office supply inventory, and onboarding support.
• Provide facilities and workplace coordination for Melbourne office, including work order tracking, vendor coordination, and workspace support.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional, customer service-driven manner.
• Support and coordinate on-site events in Melbourne, including event calendar, room setup and teardown, vendor coordination, logistics, and supply delivery.
• Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of individuals in the building.
• Coordinate with vendors and service providers who support workplace operations across both locations.
• Communicate detailed or complex information clearly within the team and collaborate closely with the Workplace Experience Manager.
• Perform work that has a direct impact through clearly defined duties and established procedures. Follow documented workflows and use existing processes to solve straightforward problems with limited opportunity for discretion.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• Coordinate and oversee all aspects of office logistics, including planning, vendor management, and ensuring minimal disruption to business operations.
• Monitor building operations, including waste disposal, recycling, and janitorial services, ensuring compliance with policies and standards.
• Maintain accurate asset data, schedule preventive maintenance, filing and tracking work orders, and generating and maintaining performance reports.
• Have a direct impact on the team objectives as well as the objectives of related teams.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Working onsite in the client's Melbourne office 5-days to support events. Regional travel may be required.

Skills

Communication skills

Analytical thinking

Jira

Google Suite

Organizational skills

Client relations

Education

High School Diploma or GED

Tools

Jira

Google Suite

Job description

CBRE is seeking a Workplace Experience Coordinator in Melbourne to deliver world-class customer service to employees and visitors. You will manage facilities tasks, coordinate services, and support events in designated Melbourne buildings.

Responsibilities include responding to inquiries, tracking work orders, coordinating vendors, and ensuring safety and smooth office operations onsite five days a week, with potential regional travel. Strong communication and organizational skills are essential.