Workplace Exp Coordinator

CBRE Asia Pacific; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

CBRE Asia Pacific is seeking an experienced Workplace Experience Coordinator in Melbourne to deliver world-class service to employees and visitors across designated buildings.

You will manage facilities requests, coordinate events, and work closely with vendors to ensure seamless daily operations while upholding CBRE's values of respect, integrity, service and excellence.

This role requires strong communication, organizational skills, and a proactive approach to solving problems on site.

Qualifications

• High School Diploma or GED; up to 2 years of related experience.
• Ability to follow work routines and standards.
• Strong communication skills for exchanging information.
• Organizational skills with an inquisitive mindset.
• Experience with client relationships and satisfaction.

Responsibilities

• Serve as the first point of contact for employees and visitors.
• Manage janitorial and maintenance work orders and day-to-day facilities needs.
• Coordinate workplace services including mail, office supply inventory, and onboarding support.
• Provide facilities coordination for Melbourne office, including work order tracking and vendor coordination.
• Acknowledge inquiries and provide solutions in a professional manner.
• Support on-site events in Melbourne, including room setup and logistics.
• Follow security and emergency procedures to ensure safety.
• Coordinate with vendors and service providers across locations.
• Communicate complex information clearly within the team and with the Workplace Experience Manager.
• Resolve problems and support team objectives with defined workflows.
• Oversee office logistics to minimize business disruption.
• Monitor building operations, waste disposal, and janitorial services.
• Maintain asset data, schedule maintenance, and generate performance reports.
• Lead by example and align with CBRE RISE values.
• Work onsite in Melbourne 5 days to support events; regional travel may be required.

Skills

Communication

Organizational skills

Problem solving

Customer service

Education

High School Diploma or GED

Tools

Jira

Google Docs

Google Sheets

Job description

• Seeking for an experienced Workplace Experience Coordinator with committed to providing exceptional Workplace Experiences to manage the client's office
• Based in Melbourne | Land of the Wurundjeri people

• Multinational Technology Company
• Seeking for an experienced Workplace Experience Coordinator with committed to providing exceptional Workplace Experiences to manage the client's office
• Based in Melbourne | Land of the Wurundjeri people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of designated buildings. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• Serve as the first point of contact for all those entering the workplace, greeting employees and visitors with a friendly and welcoming demeanor.
• Manage janitorial and maintenance work orders and support day-to-day facilities needs. Coordinate workplace services including mail, office supply inventory, and onboarding support.
• Provide facilities and workplace coordination for Melbourne office, including work order tracking, vendor coordination, and workspace support.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional, customer service-driven manner.
• Support and coordinate on-site events in Melbourne, including event calendar, room setup and teardown, vendor coordination, logistics, and supply delivery.
• Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of individuals in the building.
• Coordinate with vendors and service providers who support workplace operations across both locations.
• Communicate detailed or complex information clearly within the team and collaborate closely with the Workplace Experience Manager.
• Perform work that has a direct impact through clearly defined duties and established procedures. Follow documented workflows and use existing processes to solve straightforward problems with limited opportunity for discretion.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• Coordinate and oversee all aspects of office logistics, including planning, vendor management, and ensuring minimal disruption to business operations.
• Monitor building operations, including waste disposal, recycling, and janitorial services, ensuring compliance with policies and standards.
• Maintain accurate asset data, schedule preventive maintenance, filing and tracking work orders, and generating and maintaining performance reports.
• Have a direct impact on the team objectives as well as the objectives of related teams.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Working onsite in the client's Melbourne office 5-days to support events. Regional travel may be required.

What You'll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Jira and Google Suite products. Examples include Google Docs, Sheets, etc.
• Strong organizational skills with an inquisitive mindset.
• Ability to fulfill the physical requirements associated with this role, including stooping, standing, walking, and lifting/carrying heavy loads of 50 lbs. or more.
• Advanced math skills with the ability to calculate figures such as percentages, discounts, and markups.
• Excellent communication skills to evaluate and convey complex content in a concise and logical manner.
• Experience in managing client relationships and ensuring high levels of client satisfaction.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.