Workplace Experience Concierge

The GPT Group; Sydney; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Parental leave benefits

Learning & Development

Wellbeing programs

Employee referral program

Job summary

The GPT Group is seeking a Workplace Experience Concierge to welcome visitors, investors and staff, delivering a seamless reception and a positive first impression within GPT's offices. You will manage meeting rooms, assist with events and daily operations, and collaborate with Facilities and Workplace teams to keep spaces welcoming, professional and efficient.

The role suits someone with front‑of‑house or client‑facing experience, strong Microsoft 365 skills, and a calm, proactive approach

Qualifications

• Experience in a client-facing or front-of-house role within a professional environment.
• Proactive, approachable and passionate about delivering exceptional experience.

Responsibilities

• Welcoming and professional guest experience for visitors, investors, board members and employees.
• Meeting room management and coordination of setups, refreshments and resets.
• Administrative and operational support, including visitor management and enquiries.
• Culture and employee engagement through events, investor visits and onboarding.

Skills

Client-facing experience

Front-of-house experience

Microsoft Office (SharePoint, OneDrive

Tools

SharePoint

OneDrive

Job description

We shape leading experiences across office, retail, logistics and student accommodation.

We’re one of Australia’s largest property groups, managing $41.6 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers - a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

The role

As our Workplace Experience Concierge, you'll be the first face people see and the lasting impression they carry with them, whether that's a first-time visitor, a valued investor or a colleague starting their day. This role is all about people. You'll bring warmth, professionalism and meticulous attention to detail to everything you do, ensuring the flow of people through our office is seamless, welcoming and a true reflection of GPT.

What you will be doing

• Welcoming and Professional Guest Experience: Provide a warm and professional welcome to all visitors, investors, board members and employees, ensuring a seamless reception and check-in experience while delivering exceptional customer service that reflects GPT's brand and culture.
• Meeting Room Management: Ensure meeting rooms, reception and shared spaces are consistently presented to a high standard, coordinating meeting room setups, refreshments and resets, and working closely with Facilities and Workplace teams to address any issues.
• Administrative and Operational Support: Support the smooth running of daily workplace operations through efficient visitor management, general administration, meeting and event coordination, and managing enquiries through the shared GPT inbox, while maintaining confidentiality and security standards.
• Culture and Employee Engagement: Create a welcoming and inclusive workplace experience by supporting company events, investor visits, board meetings and new starter onboarding, ensuring every interaction positively reflects GPT's values and culture.
• Barista Coffee Service (desirable): Deliver high-quality barista coffee and refreshments to visitors and employees, providing a personalised and attentive service that enhances the overall workplace experience.

What makes you stand out

You bring prior experience in a client-facing or front-of-housecustomer-focusedrole within a professional environment, and are proactive, approachable and genuinely passionate about delivering exceptional experience with high standards reflected in everything you do.

You thrive both independently and as part of a high-performing team, bringing a calm and flexible approach to busy periods, shifting priorities and whatever the moment requires.

Your interpersonal and communication skills are excellent, you know how to connect with people at every level

You are confident using Microsoft Office, with SharePoint and OneDrive experience highly regarded.

What makes us stand out

• Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
• Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
• Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
• Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

We know the power of a great experience

• Ranked 4th in the 2025 Gender Equality Global Report released by Equileap.
• Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.
• Earned a Gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
• Committed to our second Stretch Reconciliation Action Plan (RAP).

GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.