Workplace Concierge

Glad Group; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Progressive career pathways

Uniform provided

Ongoing training and development

Supportive team environment

Work across high-profile sites

Job summary

Auxus, a premium concierge and workforce solutions business within the Glad Group, is seeking experienced Workplace Concierges for our Sydney Metro team. You will be the polished front-of-house contact for staff, visitors and contractors, ensuring smooth access and a high-standard workplace experience.

Role involves greeting people, managing access, handling mail and room bookings, basic AV/IT support, and acting as Emergency Warden/First Aider. Training and progression opportunities available.

Qualifications

• Desirable qualifications or experience in hospitality/customer service.
• Strong organisational skills and the ability to multi-task
• Professional verbal and written communication skills
• The ability to work under pressure in a busy environment and meet deadlines
• Intermediate to advanced Microsoft Office skills, particularly Excel
• Strong time management and attention to detail
• A National Police Check, or willingness to obtain one
• Willingness to be trained as a First Aider and Emergency (Floor) Warden

Responsibilities

• Deliver outstanding customer service by greeting and assisting employees, visitors, and contractors
• Proactively welcome all staff, visitors and contractors, ensuring correct access to the site
• Manage access cards, visitor and locker registers, key management and mail handling
• Respond to email enquiries and phone calls, action Service Now tickets accurately in a timely manner
• Assist with basic AV/IT troubleshooting, liaising with IT for more complex issues
• Conduct floor walks throughout the day, raising any cleanliness or facility concerns to maintain workplace standards
• Manage meeting room bookings and set up to be in ready-to-use conditions
• Monitor and restock stationery and kitchen supplies as needed
• Act as Emergency Warden and First Aider (secondary responder) as required

Skills

Customer service

Organisational skills

Verbal & written communication

MS Excel

Time management

Police check

First aid

Emergency warden

Tools

Microsoft Office

Job description

Job Category: Cleaning, Concierge, Security

About Auxus

Auxus is a premium concierge and workforce solutions business, and a proud member of the Glad Group. We deliver meaningful experiences for some of Australia's most respected organisations, partnering with government departments, corporate and commercial clients, and high-profile venues.

Behind every seamless experience is the Auxus team — bringing pride, expertise, consistency and attention to detail to every interaction. We hire with purpose, develop talents, and build careers that last.

Job Description

Primary Purpose

We are seeking experienced, customer-focused Workplace Concierges to join our Sydney Metro team across a range of premium workplace environments. As a key point of contact for staff, visitors and contractors, you will deliver a polished front-of-house experience while supporting the smooth and efficient operation of the workplace.

Snapshot of Your Day

• Deliver outstanding customer service by greeting and assisting employees, visitors, and contractors
• Proactively welcome all staff, visitors and contractors, ensuring correct access to the site
• Manage access cards, visitor and locker registers, key management and mail handling
• Respond to email enquiries and phone calls, action Service Now tickets accurately in a timely manner
• Assist with basic AV/IT troubleshooting, liaising with IT for more complex issues
• Conduct floor walks throughout the day, raising any cleanliness or facility concerns to maintain workplace standards
• Manage meeting room bookings and set up to be in ready-to-use conditions
• Monitor and restock stationery and kitchen supplies as needed
• Act as Emergency Warden and First Aider (secondary responder) as required

Desired Skills and Experience

About You

• Desirable qualifications or experience in hospitality/customer service
• Strong organisational skills and the ability to multi-task
• Professional verbal and written communication skills
• The ability to work under pressure in a busy environment and meet deadlines
• Intermediate to advanced Microsoft Office skills, particularly Excel
• Strong time management and attention to detail
• A National Police Check, or willingness to obtain one
• Willingness to be trained as a First Aider and Emergency (Floor) Warden

Why Join Auxus

• Progressive career pathways, including team leader and precinct opportunities
• Uniform provided and a supportive local team
• Ongoing training and development, including first aid and emergency warden accreditation
• Supportive team environment backed by the Glad Group network
• Opportunity to work across a variety of high-profile government and corporate sites

We're looking for people who take pride in Creating Lasting Impressions Every Day and are committed to developing their skills and delivering exceptional service.