Workplace Services Team Leader - Optus, Macquarie Park

First Contact; Ryde; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Ongoing development opportunities

Supportive team environment

Reward and recognition program with V"

Job summary

First Contact is seeking an experienced Workplace Services Team Leader to oversee the client campus operations in Macquarie Park. You will manage reception, meeting rooms, hospitality, events, learning centre, mailroom and loading dock, reporting to the Assistant Manager.

The role emphasizes daily operations, people development and delivering outstanding workplace experiences with a Monday–Friday roster and a competitive salary package.

Qualifications

• Two years' leadership experience in customer service, hospitality or workplace services.
• Strong communication, organisation and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Hands-on leadership style.

Responsibilities

• Lead, coach and support a high-performing workplace services team.
• Coordinate daily operations, workflows and service delivery.
• Create exceptional experiences for employees, visitors and stakeholders.
• Support team briefings, onboarding and training.
• Resolve operational issues while maintaining high service standards.
• Build strong relationships with the client and key stakeholders.
• Identify opportunities to improve workplace services and processes.

Skills

Leadership

Customer service

Communication

Organization

Problem solving

Prioritization

Job description

Job Description

Join a team where Ambition, Trust, Curiosity, Individuality, and Purpose thrive.

At First Contact, we believe the workplace should be more than just a space - it should be an experience.

We're looking for an experienced, hands-on Workplace Services Team Leader to help lead the daily operation of our client's campus in Macquarie Park. Reporting to the Assistant Manager, you'll support a dynamic team across reception, meeting rooms, hospitality, events, the learning centre, mailroom and loading dock.

This role is ideal for a proactive leader who enjoys being involved in daily operations, developing people and delivering exceptional workplace experiences.

What you'll be doing

• Lead, coach and support a high-performing workplace services team.
• Coordinate daily operations, workflows and service delivery.
• Create exceptional experiences for employees, visitors and stakeholders.
• Support team briefings, onboarding and training.
• Resolve operational issues while maintaining high service standards.
• Build strong relationships with the client and key stakeholders.
• Identify opportunities to improve workplace services and processes.

About you

• At least two years' experience in a leadership role within customer service, hospitality or workplace services.
• A confident, approachable and hands-on leadership style.
• Strong communication, organisation and problem-solving skills.
• The ability to manage competing priorities in a fast-paced environment.
• A genuine passion for supporting people and delivering outstanding service.

Why First Contact?

• Monday-to-Friday roster between 7:00 am and 7:00 pm.
• Competitive salary package.
• Reward and recognition program with retailer vouchers.
• Corporate wardrobe provided.
• Ongoing development and career progression opportunities.
• A supportive team environment with a leading telecommunications client.

This position involves periods of walking, standing, sitting and occasional manual handling.

By applying for this position you understand and agree that the average work day will require of you periods of standing, walking, sitting and/or manual handling.