Concierge

Glad Group; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression opportunities

Employee rewards and recognition

Employee Assistance Program

Supportive work environment

Sponsored study program with certifiate

Job summary

Auxus, part of Glad Group, is seeking a Concierge to deliver exceptional workplace experiences across multiple locations. You will welcome staff and visitors, manage access, and coordinate admin and facilities tasks to keep environments safe, clean, and efficient.

This role emphasizes customer service, quick communication, and proactive learning, with training provided for first aid and emergency procedures. A supportive team and clear escalation paths are offered.

Qualifications

• Desirable qualifications or experience in hospitality/customer service
• Strong organisational skills and ability to multitask
• Professional verbal and written communication skills
• Able to work under pressure in a busy environment and to meet deadlines
• Intermediate to advanced levels of Excel and other Microsoft Office products
• Time Management and attention to detail
• Able to confidently administer first aid (training will be provided)

Responsibilities

• Proactively welcoming all staff, visitors and contractors, and ensuring they have the correct access to enter the site.
• Assisting with basic AV/IT troubleshooting and, when required, liaising with IT on behalf of the staff or visitor for more complex troubleshooting
• Delivery of the access card and administration services in line with site-specific access card processes and guidelines
• Ensuring you are fully informed on all SOPs and use them as a reference guide when unsure of a task.
• Building awareness to ensure all areas of the workplace are kept clean and functional, and any areas of concern are raised accordingly.
• Inductions of all new staff, contractors and visitors, ensuring they are well informed of the building and its features.

Skills

Customer service

Hospitality experience

Organisational skills

Communication skills

Time management

First aid training

Emergency warden

Education

Desirable hospitality experience

Tools

Excel

Job description

Job Category: Cleaning, Concierge, Security

About Us:

Auxus is backed by over 33 years of property industry experience as part of Glad Group. Our team brings an unrivalled focus on the total customer experience, partnering with tenants and building owners to deliver service excellence at every step of the journey.

At Auxus, we take pride in Creating Lasting Impressions Every Day - making sure our clients know everything is taken care of, effortlessly and with care.

Job Description

About the role:

The Concierge role is the first point of contact and is responsible for delivering exceptional workplace experience and services to the customers and visitors. Following this, you are responsible for delivering an outstanding level of service to all customers via all communication channels.

A passion for customer service is essential to succeed in this role. The eagerness and willingness to learn and have the customer and their needs at the forefront of your mind is a necessity. This includes ensuring you are fully knowledgeable in all your roles and responsibilities, and where necessary, you are proactively seeking further training and assistance for any areas of improvement.

Role Objectives

• Always ensure professionalism and a welcoming approach as a first point of contact for all visitors and staff
• Ensure all requests are attended in a professional and timely manner
• Understanding and knowledge of all allocated locations & the client's operations

Key Responsibilities

• Proactively welcoming all staff, visitors and contractors, and ensuring they have the correct access to enter the site.
• Assisting with basic AV/ITtroubleshootingand,when required,liaising with IT on behalf of the staff or visitor for more complex troubleshooting
• Delivery of the access card and administration services in line withsite-specificaccess card processes and guidelines
• Ensuring you are fully informed on all SOPs and use them as a reference guide when unsure of a task.
• Building awareness to ensure all areas of the workplace are kept clean and functional, and any areas of concern are raised accordingly.
• Floor walks throughout the day
• Inductions of all new staff, contractors and visitors, ensuring they are well informed of the building and its features.
• Mail management, including the storage of items and communication with necessary staff.
• Managing meeting room bookings and cleanliness, and set-ups where appropriate.
• Locker and key management, including adequate record keeping.
• Monitor levels of stationery and kitchen supplies, restocking/ordering when required.
• Pool vehicle administration and car park allocation, and documentation.
• Security and WHS awareness, reporting any issues and concerns to the appropriate person/s.
• Allocation of lockers and management of necessary registers, including EOT facilities.
• To act as the Emergency warden (floor warden) in case of fire emergencies.

Desired Skills and Experience

About you:

• Desirable qualifications or experience in hospitality/customer service background
• Strong organisational skills and ability to multitask
• Professional verbal and written communication skills
• Able to work under pressure in a busy environment and to meet deadlines
• Intermediate to advanced levels of Excel and other Microsoft Office products
• Time Management and attention to detail
• Able to confidently administer first aid (training will be provided)
• Able to act as an Emergency Warden in the event of a fire (training will be provided)

To be eligible for this role you will need to have full working rights in Australia (students welcome), a valid police check, and a first aid certificate is preferable.

Why join Auxus?

Auxus is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Auxus accessible for all people, including targeted programs for Aboriginal and Torres Strait Islanders.

As an employee of Auxus, you will be supported by:

• Ongoing training and development
• Career progression opportunities
• Exclusive employee rewards and recognition program
• Employee Assistance Program
• Supportive work environment
• Sponsored study program with certificate