Workforce Planner

MSS Security Pty Ltd; South Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free onsite car parking

Excellent employee benefits including:

Work with one of Australia's Security

Job summary

MSS Security Pty Ltd is seeking a proactive Operations Administrator within our Australian security services team. Reporting to the Service Delivery Team Leader, you will help manage client site briefs, rostering, training coordination and compliance with industrial instruments.

You will work in a fast-paced, high-volume rostering environment, maintaining accuracy in client quotes, scheduling training, and ensuring shifts are covered by suitably licensed staff.

Qualifications

• Experience in understanding and interpreting Industrial Instruments.
• Extensive experience in high volume employee rostering.
• High computer literacy including MS Office and exposure to rostering software/systems.
• Highly developed written and verbal communication, interpersonal and conflict management skills.
• Call centre experience is desirable but not essential.

Responsibilities

• Maintain client site briefs, ensuring all requirements are up to date.
• Create new clients in internal systems, roster schedules and post requirements as well as preparing client quotes.
• Ensure future vacant shifts are covered with appropriately trained, licensed and qualified employee.
• Scheduling employee training shifts and following up completion.
• Rostering effective coverage for sickness, annual leave, LSL, and vacancies.
• Actively identify opportunities for overtime reduction and non-costed expenses.
• Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements.

Skills

Industrial Instruments understanding

High-volume rostering

MS Office proficiency

Rostering software experience

Strong communication and conflict mgmt

Call centre experience (desirable)

Tools

MS Office

Rostering software

Job description

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued.

To find out more visit our website at www.msssecurity.com.au.

• Free onsite car parking
• Excellent employee benefits including Fitness Passport
• Work with one of Australia's Security Industry Leaders

About the role

Reporting to the Service Delivery Team Leader, this role is a pivotal part of the team, ensuring Operational compliance, including monitoring licences, training, certificates of our employees, client site requirements, and compliance to relevant Industrial Instruments. You will also be working as part of a team to provide exceptional customer service to all our customers, clients and employees.

Duties include but are not limited to:

• Maintain client site briefs, ensuring all requirements are up to date.
• Create new clients in our internal systems, roster schedules and post requirements as well as preparing client quotes.
• Ensure future vacant shifts are covered with appropriately trained, licensed and qualified employee.
• Scheduling employee training shifts and following up completion.
• Rostering effective coverage for sickness, annual leave, LSL, and vacancies.
• Actively identify opportunities for overtime reduction and non-costed expenses.
• Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements.

Skills & experience

• Experience in understanding and interpreting Industrial Instruments
• Extensive experience in high volume employee rostering
• High computer literacy including MS Office and exposure to rostering software/systems
• Highly developed written and verbal communication, interpersonal and conflict management skills
• Call centre experience is desirable but not essential

Equal Opportunity & Diversity Statement

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person. We encourage and celebrate diversity.

• be certified by the Workplace Gender Equality Agency
• be a partner and supporter of Veterans employment
• honoured to have an endorsed INNOVATE Reconciliation Action Plan

Our Experience

As one of Australia’s leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites.

MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation’s highest profile mining and resources companies.