Workforce Compliance Coordinator

MSS Security; South Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free onsite car parking

Fitness Passport

Industry leadership

Job summary

MSS Security is seeking a rostering and compliance-focused administrator to support client sites and internal systems. You will monitor licences, manage rosters, and ensure staff are trained, qualified, and compliant with applicable instruments to meet client site requirements.

You will also coordinate with the service delivery team, maintain accurate records, and support customer service to clients and employees. Strong MS Office skills and rostering software experience are essential.

Qualifications

• Experience in understanding and interpreting Industrial Instruments
• Extensive experience in high volume employee rostering
• High computer literacy including MS Office and exposure to rostering software/systems
• Strong written and verbal communication, interpersonal and conflict management skills
• Call centre experience is desirable but not essential

Responsibilities

• Maintain client site briefs, ensuring all requirements are up to date
• Create new clients in our internal systems, roster schedules and post requirements
• Ensure shifts are covered with the relevant trained, licenced and qualified employees
• Follow up on any expired licences, qualifications, clearances etc and report to Management
• Create and schedule employee roster assignments in accordance with applicable Industrial Instruments
• Monitor clock in/out reports and exceptions, call centre type duties overseeing rostering to ensure coverage and fatigue guidelines

Job description

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

• Free onsite car parking
• Excellent employee benefits including Fitness Passport
• Work with one of Australia’s Security Industry Leaders

About the role
Reporting to the Service Delivery Team Leader, this role is a pivotal part of the team, ensuring operational compliance, including monitoring licences, training, certificates of our employees, client site requirements, and compliance to relevant Industrial Instruments. You will also be working as part of a team to provide exceptional customer service to all our customers, clients and employees.

Duties include but are not limited to:

• Maintain client site briefs, ensuring all requirements are up to date
• Create new clients in our internal systems, roster schedules and post requirements
• Ensure shifts are covered with the relevant trained, licenced and qualified employees
• Follow up on any expired licences, qualifications, clearances etc and report to Management.
• Create and schedule employee roster assignments in accordance with applicable Industrial Instruments
• Monitor clock in/out reports and exceptionsCall centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements.

Skills & experience

• Experience in understanding and interpreting Industrial Instruments
• Extensive experience in high volume employee rostering
• High computer literacy including MS Office and exposure to rostering software/systems
• Highly developed written and verbal communication, interpersonal and conflict management skills
• Call centre experience is desirable but not essential

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.