Workforce Forecasting & Performance Planner

Connect Sydney; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Service Stream is seeking a Permanent Full Time Performance and Forecasting Planner in Melbourne to coordinate operational performance and enhance customer experience within the Performance and Forecasting group.

You will analyse historical data, forecast workforce demand, align schedules to client forecasts, and collaborate with cross-functional teams to improve forecasting accuracy and reporting processes.

Qualifications

• Experience in planning and scheduling within a fast-paced workforce environment.
• Experience with process improvement implementations.
• Strong forecasting and data analysis capabilities.

Responsibilities

• Schedule the workforce in line with client forecasts and ensure compliance documents.
• Analyse historical data, trends and requirements to develop accurate workforce demand forecasts.
• Assess technicians' skills and capabilities against SSL contract requirements.
• Identify gaps and develop strategies to bridge them.
• Onboard new technicians and source top subcontractors.
• Collect and analyse workforce data, metrics and trends to support decision-making.
• Monitor performance and provide improvement recommendations.
• Collaborate with stakeholders across cross-functional teams.
• Identify opportunities to improve forecasting accuracy and reporting processes.
• Implement best practices and leverage analytics tools to enhance forecasting.

Skills

Workforce forecasting

Data analysis

Stakeholder management

Tools

Power BI

Job description

Service Stream is seeking a Permanent Full Time Performance and Forecasting Planner in Melbourne to coordinate operational performance and enhance customer experience within the Performance and Forecasting group.

You will analyse historical data, forecast workforce demand, align schedules to client forecasts, and collaborate with cross-functional teams to improve forecasting accuracy and reporting processes.