Strategic Forecasting & Workforce Planner

servicestream; Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

Service Stream in Melbourne, VIC is seeking a Permanent Full Time Performance and Forecasting Planner to coordinate the operational performance of the Performance and Forecasting group and enhance customer experience.

You will schedule the workforce, analyse data, forecast demand, assess skills gaps, onboard technicians, and collaborate with cross‑functional teams to improve forecasting accuracy and reporting.

Qualifications

• Experience planning and scheduling activities within a fast-paced workforce environment.
• Process improvement implementation experience.
• Complex forecast and resource modelling and Power BI reporting experience is preferred.
• Stakeholder experience with various regulatory authorities is required.

Responsibilities

• Schedule the workforce in line with client forecast in relevant database by ensuring they have the relevant compliance documents.
• Analyse historical data, business trends, and operational requirements to develop accurate workforce demand forecasts.
• Assess the current SSL contract and technicians' skills, and capabilities. Identify gaps between current and future requirements and develop strategies to bridge those gaps.
• On board new technicians and recommend sourcing strategies and retain top sub-contractors.
• Collect and analyse workforce data, metrics, and trends to generate insights and support decision-making.
• Monitor workforce performance and provide recommendations for improvement.
• Collaborate with stakeholders working closely with cross-functional teams
• Identify opportunities to improve forecasting accuracy, performance metrics, and reporting processes.
• Implement best practices and leverage advanced analytical tools and technologies to enhance forecasting and performance analysis capabilities.

Skills

Workforce planning

Scheduling

Process improvement

Stakeholder management

Tools

Power BI

Job description

Service Stream in Melbourne, VIC is seeking a Permanent Full Time Performance and Forecasting Planner to coordinate the operational performance of the Performance and Forecasting group and enhance customer experience.

You will schedule the workforce, analyse data, forecast demand, assess skills gaps, onboard technicians, and collaborate with cross‑functional teams to improve forecasting accuracy and reporting.