Performance and Forecasting Planner

Connect Sydney; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Service Stream is seeking a Permanent Full Time Performance and Forecasting Planner in Melbourne to coordinate operational performance and enhance customer experience within the Performance and Forecasting group.

You will analyse historical data, forecast workforce demand, align schedules to client forecasts, and collaborate with cross-functional teams to improve forecasting accuracy and reporting processes.

Qualifications

• Experience in planning and scheduling within a fast-paced workforce environment.
• Experience with process improvement implementations.
• Strong forecasting and data analysis capabilities.

Responsibilities

• Schedule the workforce in line with client forecasts and ensure compliance documents.
• Analyse historical data, trends and requirements to develop accurate workforce demand forecasts.
• Assess technicians' skills and capabilities against SSL contract requirements.
• Identify gaps and develop strategies to bridge them.
• Onboard new technicians and source top subcontractors.
• Collect and analyse workforce data, metrics and trends to support decision-making.
• Monitor performance and provide improvement recommendations.
• Collaborate with stakeholders across cross-functional teams.
• Identify opportunities to improve forecasting accuracy and reporting processes.
• Implement best practices and leverage analytics tools to enhance forecasting.

Skills

Workforce forecasting

Data analysis

Stakeholder management

Tools

Power BI

Job description

Job Description Summary

The Performance and Forecasting Planner Role is positioned within Service Stream’s Operational Support Services and involves the coordination of the operational performance and success of the Performance and Forecasting group as well as general customer experience.

About the Role

• Nature of Position: Permanent Full Time
• Location: Melbourne, VIC
• Reporting Line: Senior Planner

Key Responsibilities

• Schedule the workforce in line with clients forecast in relevant database by ensuring they have the relevant compliance documents.
• Analyse historical data, business trends, and operational requirements to develop accurate workforce demand forecasts.
• Assess the current SSL contract and technicians' skills, and capabilities.
• Identify gaps between current and future requirements and develop strategies to bridge those gaps.
• On board new technicians and recommend sourcing strategies and retain top sub-contractors.
• Collect and analyse workforce data, metrics, and trends to generate insights and support decision‑making.
• Monitor workforce performance and provide recommendations for improvement.
• Collaborate with stakeholders working closely with cross-functional teams.
• Identify opportunities to improve forecasting accuracy, performance metrics, and reporting processes.
• Implement best practices and leverage advanced analytical tools and technologies to enhance forecasting and performance analysis capabilities.

Experience required

• Experience planning and scheduling activities within a fast-paced workforce experience is essential
• Process improvement implementation experience is required
• Complex forecast and resource modelling and Power BI reporting experience is preferred
• Stakeholder experience with various regulatory authorities is required

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia’s essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue‑chip client base.

Company Culture

Service Stream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities. Service Stream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex‑ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities.