Workforce Planner

MTYU - Stones Corner; City of Brisbane; On-site; AUD 95,000 - 115,000; Full time

Job summary

MTYU - Stones Corner is seeking an experienced Workforce Planner for a temporary, up to 12-month contract within a Government Service Delivery / Contact Centre operation in Queensland, Australia. The role focuses on strategic and operational workforce planning for Customer Service Operations, ensuring accurate forecasting, efficient resource planning and reliable schedules.

The successful candidate will collaborate with the broader workforce planning team and liaise with Operational Managers,

Qualifications

• Experience in workforce planning
• Forecasting, capacity planning, and scheduling
• Ability to collaborate with Operations Managers and stakeholders

Responsibilities

• Forecast demand and staffing needs accurately
• Develop reliable schedules balancing customer demand, staff experience and organisational priorities
• Collaborate with Operational Managers, Team Leaders and stakeholders across the organisation

Job description

Job Type: Contract position | Full time position

Job Description

Our client is a Government Service Delivery / Contact Centre operation with an amazing reputation for excellence in all that they do. As a result of an internal transfer, we are now seeking an experienced Workforce Planner to join their team on a temporary basis for up to 12 months, which can lead to some long-term prospects. As their Contact Centre strives to enhance the customer experience for their community, this is an ideal opportunity for an experienced Workforce Planner to provide strategic and operational workforce planning for their Customer Service Operations Team.

The role ensures accurate forecasting, efficient resource planning, and reliable schedules that balance customer demand, staff experience, and organisational priorities. You will work as part of the broader workforce planning team and collaborate with Operational Managers. Team Leaders and stakeholders across the organisation to support service levels and performance targets, along with employee and customer satisfaction.