Workforce Coordinator/Onsite Consultant

Chandler Macleod; Gosford; On-site; AUD 39,000 - 58,000; Full time

Job summary

Chandler Macleod is seeking an Onsite Consultant to support a national client from our Gosford site. You will coordinate a casual workforce, ensuring staffing levels meet operational demands and service level expectations, while maintaining safety and strong client communication.

You will onboard, mobilise and roster casual workers, monitor attendance and performance, assist with payroll records, and report on key metrics.

Qualifications

• Experience coordinating a casual or temporary workforce, onsite.
• Ability to engage with clients, workers and internal teams.
• Understanding of safety and compliance requirements in workforce environments.
• Proficiency in reporting and administrative tasks using standard software.

Responsibilities

• Act as the primary onsite point of contact with operations teams to coordinate casual workers to meet staffing levels and SLA expectations.
• Support onboarding and mobilisation of casual workers; monitor attendance, roster adherence and performance, escalate issues.
• Maintain relationships with workers to support engagement, retention and overall workforce experience.
• Assist with performance management by documenting and communicating concerns to stakeholders.
• Support payroll processes by ensuring accurate attendance and roster records.
• Support peak periods with flexible working hours, including public holidays.
• Meet site compliance and report on key metrics (zero hours, attendance, roster compliance, productivity, engagement).

Skills

Workforce coordination

Onsite consulting

Labour hire recruitment

Operations support

Microsoft Office

Workforce management systems

Tools

Microsoft Office

Workforce management systems

Job description

Onsite Consultant

Are you passionate about client success and operational excellence? Join our team as an Onsite Consultant dedicated to supporting a national client of Chandler Macleod.

This critical role offers a unique opportunity to be at the forefront of our partnership with one of the world's most innovative companies. Making a real impact on the day-to-day warehouse operations, you will manage a casual workforce through performance, safety and feedback whilst ensuring seamless communication between clients and teams.

What You’ll Do:

• Act as the primary onsite point of contact working alongside the operations teams to coordinate and manage the casual workforce to ensure staffing levels meet operational demands and SLA expectations.
• Support onboarding and mobilisation of casual workers, monitor attendance, roster adherence, and workforce performance standards, escalating issues where required.
• Maintain strong relationships with workers through regular check-ins to support and improve engagement, retention, and overall workforce experience.
• Assist with performance management processes by documenting and communicating performance or conduct concerns to relevant stakeholders.
• Support payroll administration processes by ensuring accurate attendance and roster records are maintained.
• Support peak periods and changing operational requirements through flexibility in working hours where required.
• Meet site compliance and provide regular reporting on key operational metrics including zerohours, attendance, roster compliance, productivity, and engagement.

Drawing upon your experience in either workforce coordination, onsite consulting, labour hire recruitment, or operations support environments, you will have:

• Strong organisational and time management skills with the ability to manage competing priorities, changing operational and client needs within a fast-paced operational environment.
• Confidence in communicating with key stakeholders and the ability to build strong working relationships with clients, employees, and internal teams.
• Experience in handling workforce-related issues professionally and a thorough understanding of workplace safety and compliance requirements.
• Precise attention to detail and accuracy in reporting with proficiency in performing administrative tasks within Microsoft Office and workforce management systems.
• Flexibility to support shift coverage which may span across 4am – 3pm and may include public holidays.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.