Workforce Coordinator/Onsite Consultant

Chandler Macleod Group; Gosford; On-site; AUD 34,000 - 55,000; Full time

Job summary

Chandler Macleod Group seeks an Onsite Consultant to support a national client. You will coordinate a casual workforce, ensuring staffing aligns with operational demand and SLA expectations.

The role involves onboarding casual workers, monitoring attendance, and maintaining strong client and worker relationships to improve engagement and performance. You'll also assist with performance management, payroll-related tasks, and reporting on key metrics, with shift coverage that may include early

Qualifications

• Experience in workforce coordination, onsite consulting, labour hire recruitment, or operations support environments.
• Strong organisational and time management skills.
• Clear communication with stakeholders and ability to build relationships with clients and teams.
• Experience handling workforce-related issues with a thorough understanding of workplace safety and compliance requirements.
• Accurate reporting with proficiency in Microsoft Office and workforce management systems.
• Flexibility to support shift coverage (4am-3pm) and public holidays.

Responsibilities

• Act as the primary onsite point of contact coordinating and managing the casual workforce to meet staffing levels and SLA expectations.
• Assist onboarding and mobilisation of casual workers, monitor attendance and roster adherence, escalate issues as needed.
• Maintain relationships with workers through regular check-ins to improve engagement and retention.
• Assist with performance management by documenting and communicating concerns to stakeholders.
• Support payroll processes by ensuring accurate attendance and roster records.
• Adapt to peak periods and changing operational requirements with flexible hours.
• Provide regular reporting on metrics such as zerohours, attendance, roster compliance, productivity, and engagement.

Skills

Workforce coordination

Onsite consulting

Labour hire recruitment

Operations support

Organisation & time management

Stakeholder communication

Workplace safety & compliance

Reporting accuracy

MS Office

Tools

Workforce management systems

Job description

Are you passionate about client success and operational excellence? Join our team as an Onsite Consultant dedicated to supporting a national client of Chandler Macleod.

This critical role offers a unique opportunity to be at the forefront of our partnership with one of the world's most innovative companies. Making a real impact on the day-to-day warehouse operations, you will manage a casual workforce through performance, safety and feedback whilst ensuring seamless communication between clients and teams.

What You’ll Do:

• Act as the primary onsite point of contact working alongside the operations teams to coordinate and manage the casual workforce to ensure staffing levels meet operational demands and SLA expectations.
• Support onboarding and mobilisation of casual workers, monitor attendance, roster adherence, and workforce performance standards, escalating issues where required.
• Maintain strong relationships with workers through regular check-ins to support and improve engagement, retention, and overall workforce experience.
• Assist with performance management processes by documenting and communicating performance or conduct concerns to relevant stakeholders.
• Support payroll administration processes by ensuring accurate attendance and roster records are maintained.
• Support peak periods and changing operational requirements through flexibility in working hours where required.
• Meet site compliance and provide regular reporting on key operational metrics including zerohours, attendance, roster compliance, productivity, and engagement.

Drawing upon your experience in either workforce coordination, onsite consulting, labour hire recruitment, or operations support environments, you will have:

• Strong organisational and time management skills with the ability to manage competing priorities, changing operational and client needs within a fast-paced operational environment.
• Confidence in communicating with key stakeholders and the ability to build strong working relationships with clients, employees, and internal teams.
• Experience in handling workforce-related issues professionally and a thorough understanding of workplace safety and compliance requirements.
• Precise attention to detail and accuracy in reporting with proficiency in performing administrative tasks within Microsoft Office and workforce management systems.
• Flexibility to support shift coverage which may span across 4am - 3pm and may include public holidays.

If you're interested to play an important role in ensuring effective workforce coordination, service delivery, and positive engagement outcomes for our client,
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.