Onsite Workforce Coordinator & Client Liaison

Chandler Macleod Group; Gosford; On-site; AUD 34,000 - 55,000; Full time

Job summary

Chandler Macleod Group seeks an Onsite Consultant to support a national client. You will coordinate a casual workforce, ensuring staffing aligns with operational demand and SLA expectations.

The role involves onboarding casual workers, monitoring attendance, and maintaining strong client and worker relationships to improve engagement and performance. You'll also assist with performance management, payroll-related tasks, and reporting on key metrics, with shift coverage that may include early

Qualifications

• Experience in workforce coordination, onsite consulting, labour hire recruitment, or operations support environments.
• Strong organisational and time management skills.
• Clear communication with stakeholders and ability to build relationships with clients and teams.
• Experience handling workforce-related issues with a thorough understanding of workplace safety and compliance requirements.
• Accurate reporting with proficiency in Microsoft Office and workforce management systems.
• Flexibility to support shift coverage (4am-3pm) and public holidays.

Responsibilities

• Act as the primary onsite point of contact coordinating and managing the casual workforce to meet staffing levels and SLA expectations.
• Assist onboarding and mobilisation of casual workers, monitor attendance and roster adherence, escalate issues as needed.
• Maintain relationships with workers through regular check-ins to improve engagement and retention.
• Assist with performance management by documenting and communicating concerns to stakeholders.
• Support payroll processes by ensuring accurate attendance and roster records.
• Adapt to peak periods and changing operational requirements with flexible hours.
• Provide regular reporting on metrics such as zerohours, attendance, roster compliance, productivity, and engagement.

Skills

Workforce coordination

Onsite consulting

Labour hire recruitment

Operations support

Organisation & time management

Stakeholder communication

Workplace safety & compliance

Reporting accuracy

MS Office

Tools

Workforce management systems

Job description

Chandler Macleod Group seeks an Onsite Consultant to support a national client. You will coordinate a casual workforce, ensuring staffing aligns with operational demand and SLA expectations.

The role involves onboarding casual workers, monitoring attendance, and maintaining strong client and worker relationships to improve engagement and performance. You'll also assist with performance management, payroll-related tasks, and reporting on key metrics, with shift coverage that may include early