Workforce Coordinator

C.ex Group; Coffs Harbour; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive leave benefits

Staff development opportunities

Collaborative leadership team

Job summary

C.ex Group is seeking an organised, solutions-focused Workforce Coordinator to support staffing and compliant operations across our venues in New South Wales. Reporting to the Operations Manager, this role combines administration, rostering, payroll, compliance, staff support and cross-department coordination.

You will bring experience in rostering, payroll, and staff coordination within a regulated hospitality environment, with strong analytical and communication skills, commitment to service,

Qualifications

• Experience in a highly regulated hospitality environment.
• Proven rostering, payroll and staff coordination experience.
• Strong reporting and compliance mindset.
• Ability to maintain confidentiality and exercise sound judgement.

Responsibilities

• Prepare and finalise operational rosters and coordinate leave coverage.
• Process payroll and maintain rostering, skills and availability records.
• Maintain records of employees’ qualifications, licences and certifications.
• Support managers and teams with HR inquiries and process improvements.
• Collaborate with multiple venues to meet staffing requirements.
• Work with operations, events, marketing, finance, food & beverage and customer service teams.

Skills

Rostering

Payroll

Staff coordination

Compliance

Communication

Problem solving

Confidentiality

Team development

Education

Hospitality qualification

Job description

C.ex Group is seeking an organised, solutions-focused Workforce Coordinator to support efficient staffing, accountable and compliant operations across our venues.

Reporting to the Operations Manager, this broad leadership role brings together administration, rostering, payroll, compliance, staff support and cross-department coordination.

We are looking for a practical operator who can manage detail, build strong working relationships and identify improvements while maintaining exceptional standards of service, integrity and legislative compliance.

About the role

• Prepare and finalise operational rosters, coordinate leave coverage and training, and support efficient staffing across C.ex venues.
• Process C.ex Group payroll and maintain accurate rostering, skills and availability records.
• Maintain accurate records of employees’ qualifications, licences and certification relating to gaming, Keno, TAB, AML/CTF, RSA, RCG, WHS and other relevant legislative obligations.
• Support managers, supervisors and team members with operational information, HR-related enquiries and process improvements.
• Liaise with C.ex Woolgoolga and C.ex Urunga to assist with group-wide staffing requirements.
• Work collaboratively with operations, events, marketing, finance, food and beverage, training and customer service teams.

About you

You are an experienced administration or operations professional who is confident working in a highly regulated hospitality environment.

You combine strong analytical and industry capability with sound judgement, attention to detail and a genuine commitment to customer service.

You will bring

• Strong knowledge of registered club operations.
• Demonstrated experience in accurate reporting.
• Experience with rostering, payroll, staff coordination and operational administration.
• Excellent communication, relationship-building and problem-solving skills.
• The ability to prioritise competing demands, exercise sound judgement and maintain confidentiality.
• A proactive approach to compliance, continuous improvement and team development.
• Current NSW RSA and NSW RCG certifications.
• A hospitality qualification is desirable, including knowledge of Registered Clubs Act and AUSTRAC compliance but not essential.

What we offer

• A varied and influential role supporting operations across the C.ex Group.
• The opportunity to work with an experienced, collaborative leadership team.
• A workplace that values integrity, accountability, service and continuous improvement.
• Scope to improve systems, develop team capability and contribute to the ongoing success of our venues.

Applications close: 10 November 2026