Workers Compensation - Tech Manager

DXC Technology Inc.; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work options

Job summary

DXC Technology is seeking an experienced claims advisor in Melbourne to coach and develop our front-line claims teams, guiding high-quality outcomes in line with legislative requirements.

You will oversee APA results, participate in case conferences, and collaborate with Legal to shape claims strategies. Strong workers’ compensation experience and advisory skills are essential for driving performance and cross-team impact.

Qualifications

• Experience in workers’ compensation and claims management.
• Strong knowledge of relevant legislation and WorkSafe guidelines.
• Background in a technical advisor or specialist role.

Responsibilities

• Coach and develop claims teams to improve decision making and outcomes.
• Oversee APA results, case conferencing, and litigation management.
• Provide expert guidance on policy, legislation and claims practices.
• Identify fraud risks through entitlement and file reviews.
• Analyse trends to drive practical improvements.
• Collaborate with Legal and internal stakeholders to ensure compliance.

Skills

Claims management

Stakeholder engagement

Legislation knowledge

Mentoring/advisory

Policy guidance

Job description

Job Description

In this role, you’ll focus on coaching and developing others, not managing your own claims portfolio. You’ll provide clear technical guidance, uplift decision‑making, and support the team to deliver consistent, high‑quality outcomes in line with legislative requirements. You’ll oversee our APA results, case conference and manage litigation and conciliation matters. This is a great opportunity for someone with strong Workers’ Compensation experience who enjoys mentoring, influencing performance, and making a broader impact across the team.

What you’ll be doing

• Driving continuous improvement across claims technical practices and performance
• Manage a front‑end claims portfolio ranging from week 0–70, handling cases from low to high complexity
• Partnering with claims teams to support quality decision‑making and compliance outcomes
• Collaborating closely with Legal to shape claims strategies and achieve strong outcomes
• Providing expert guidance on legislation, policy, and claims management practices
• Conducting entitlement and file reviews, including identifying potential fraud risks
• Supporting teams to deliver consistent, high‑quality service and meet key performance metrics
• Analysing claims trends and identifying opportunities for practical improvement
• Building strong relationships with internal stakeholders across the business
• Ensuring adherence to legislative, governance, and WorkSafe requirements

What you’ll bring

• Strong claims management capability with a clear ambition to grow and progress your career
• Solid understanding of relevant legislation and WorkSafe guidelines
• Background in a technical specialist or similar advisory role
• Excellent stakeholder engagement and communication skills
• Ability to manage competing priorities in a fast‑paced environment
• Strong problem‑solving skills and sound judgement

About us

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry‑Specific Software Solutions, DXC modernises, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

#WeAreDXC As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole‑self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.