Worker's Compensation Technical Manager

DXC Technology Inc.; Australia; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

DXC University onboarding

Flexible leave options

Volunteer days

Employee well-being program

Novated leasing

Discounted health insurance

Job summary

DXC Technology is seeking a Technical Manager to lead workers’ compensation claim decisions, ensuring fairness, evidence-based outcomes, and compliance with state requirements. You will advise Case Managers, oversee complex claims, and drive efficient, auditable processes within the Woolworths account.

This role emphasizes leadership, collaboration, and customer-focused service while maintaining up‑to‑date regulatory knowledge and documentation.

Qualifications

• Qualification in health or business-related field (highly desirable).
• Strong analytical and problem-solving skills with clear, evidence-based guidance.
• Excellent communication across levels; leadership and mentoring abilities.
• Proficient in Microsoft Office Suite.
• Minimum 3 years of workers' compensation case management experience.
• Experience supporting claims management teams in a technical role.
• Experience interpreting legislation and regulatory frameworks.

Responsibilities

• Provide expert technical support to Case Managers for accurate and timely claim decisions.
• Ensure decisions comply with legislative and regulatory requirements.
• Assist with challenging cases by offering insights on legal implications and resolutions.
• Maintain comprehensive documentation to support decisions and audits.
• Respond to queries from injured team members and stakeholders with empathy and clarity.
• Foster customer-focused approach in claims management and escalation handling.
• Identify risks in claims and participate in mitigation strategies.
• Coach and train Case Managers on current laws and best practices.

Skills

Analytical skills

Leadership

Communication

MS Office

Workers' compensation knowledge

Regulatory interpretation

Problem solving

Education

Health or business-related qualification

Tools

Assure system

Job description

Job Description:

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI‑driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Why join DXC Technology

DXC Technology is a leading technology services company that delivers solutions in areas such as cloud, cybersecurity, infrastructure, data analytics and digital transformation. We operate in more than 180 countries and are committed to building better futures for our customers, colleagues, environment, and communities.

What you will be doing

The Technical Manager is responsible for ensuring that all workers’ compensation claim decisions are fair, evidence‑based, and appropriate to the specific circumstances of each case, while aligning with relevant state legislative and regulatory requirements. In this role, you will provide specialist advice and guidance to Case Managers on the interpretation and application of workers’ compensation legislation, regulations, and internal policies. Your expertise ensures that claims are managed consistently, efficiently, and in full compliance with statutory obligations. The Technical Manager plays a critical role in determining ongoing entitlement decisions and contributes to improved return‑to‑work outcomes for injured team members, supporting both regulatory compliance and the effective management of claim‑related costs.

Responsibilities and duties

Claims Management

• Understand all self‑insurance, and business requirements for effective case management within the Woolworths account.
• Provide expert technical support to Case Managers to ensure accurate and timely claim decisions in line with legislative and regulatory requirements.
• Assist with challenging cases by offering insights on legal implications and potential resolutions.
• Clarify complex legal language to help case managers understand how it applies to specific claims.
• Promote consistency and quality in claims decision‑making through regular case reviews and oversight of key entitlement determinations.
• Operate within designated claims approval limits and consistently meet performance targets.
• Maintain comprehensive, accurate documentation to support decision‑making and audit compliance.

Customer Service

• Respond promptly and professionally to phone calls and queries from injured team members, managers, and other stakeholders, ensuring high‑quality customer service.
• Foster a customer‑focused approach in all aspects of claims management, ensuring injured team members and employers are treated with empathy, respect, and transparency.
• Provide advice to Case Managers on managing challenging stakeholder interactions and maintaining clear, professional communication.
• Assist in the resolution of escalated queries, complaints, and disputes, ensuring timely and appropriate outcomes.

Risk and Compliance

• Ensure strict compliance with all applicable workers’ compensation legislation, self‑insurance requirements, and organisational policies.
• Maintain accurate claims data, documentation and up‑to‑date file notes by consistently recording all relevant information in Assure to support decisions and regulatory compliance.
• Maintain up‑to‑date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.
• Identify potential risks within claims and collaborate on mitigation strategies.

Teamwork & Coaching

• Contribute to a positive, supportive team environment that encourages open communication, shared learning, and collective accountability.
• Share expertise by providing training and coaching to case managers to ensure they are well‑versed in current laws and best practice in claims management, customer service and compliance.
• Review and quality‑check claims documentation prepared by Case Managers, offering constructive feedback to improve compliance and claim outcomes.
• Participate actively in team meetings, training, and continuous improvement initiatives.

Skills you will need

Education:

• A qualification or certification in a health or business‑related field (highly desirable)

Required Skills and Experience

• Strong analytical and problem‑solving skills, with the ability to interpret complex information and provide clear, evidence‑based guidance.
• Excellent communication skills, both written and verbal, with the ability to influence and engage effectively across all levels.
• Strong leadership, coaching, and mentoring abilities.
• Proficient in Microsoft Office Suite.
• Minimum of 3 years of experience in workers' compensation case management, preferably in a self‑insured environment.
• Previous experience in technical role supporting claims management teams.
• Demonstrated experience managing complex claims and interpreting relevant legislation and regulatory frameworks.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action by developing and implementing societal initiatives within our Social Impact Practice. We are an employer of choice, offering a people‑first philosophy that includes competitive remuneration, benefits, training and career opportunities.

• Extensive resources to support your onboarding and continual development, including DXC University.
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
• More time to do the things you love with flexible leave options, including purchased leave.
• Take time to give back with charitable and emergency services volunteer days.
• Well‑being matters to us and our Employee Assistance Program is there to support you and your family.
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an Equal Opportunity Employer

DXC is proud to be an equal‑opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise that the unique contributions of our people give us our edge. We stand by the bring‑your‑whole‑self‑to‑work philosophy and our inclusive culture powers our results, and the company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud notice

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.