Case Manager – Long Term Management

DXC Technology; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

DXC Technology in Melbourne is seeking an experienced Case Manager – Long Term Management to join its Workers’ Compensation team. You will manage a portfolio of complex and long-term claims, collaborating with injured workers, employers, treating health professionals and rehabilitation providers to achieve positive outcomes.

The role focuses on developing tailored recovery and return-to-work strategies, reviewing medical information, and ensuring compliance with legislation and policy.

Qualifications

• Experience managing long-term or complex Workers’ Compensation claims.
• Strong knowledge of Workers’ Compensation schemes and claims processes.
• Experience supporting injured workers with complex recovery and return-to-work needs.
• Strong communication and negotiation skills.
• Ability to handle sensitive conversations with empathy and professionalism.
• Strong organisational and problem-solving abilities.

Responsibilities

• Manage a portfolio of long-term and complex Workers’ Compensation claims.
• Develop tailored recovery, treatment and return-to-work strategies.
• Support injured workers with complex medical, vocational or psychosocial barriers.
• Build strong relationships with key stakeholders.
• Review medical information and identify recovery opportunities.
• Ensure claims are managed in line with relevant legislation, scheme requirements and organisational policies.
• Maintain accurate claim records while meeting service and regulatory requirements.

Skills

WC claims management

WC scheme knowledge

Return-to-work planning

Stakeholder management

Empathy & professionalism

Organisational skills

Job description

Job Description

We are seeking an experienced Case Manager – Long Term Management to join our Workers’ Compensation team. In this role, you will manage a portfolio of complex and long-term claims, working closely with injured workers, employers, treating health professionals and rehabilitation providers to achieve positive and sustainable outcomes.

What You’ll Do

• Manage a portfolio of long-term and complex Workers’ Compensation claims
• Develop tailored recovery, treatment and return-to-work strategies
• Support injured workers experiencing complex medical, vocational or psychosocial barriers
• Build strong relationships with key stakeholders
• Review medical information and identify opportunities to improve recovery and work capacity
• Ensure claims are managed in line with relevant legislation, scheme requirements and organisational policies
• Maintain accurate claim records while meeting key service and regulatory requirements

About You

• Previous experience managing long-term and/or complex Workers’ Compensation claims
• Strong knowledge of the relevant Workers’ Compensation scheme and claims processes
• Experience supporting injured workers with complex recovery and return-to-work needs
• Strong communication, stakeholder management and negotiation skills
• The ability to manage sensitive or challenging conversations with empathy and professionalism
• Strong organisational and problem-solving skills

About Us

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Recruitment fraud disclaimer

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.