Medical Management Team Manager

DXC Technology; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

DXC Technology in Melbourne is seeking an experienced Medical Management Team Manager to lead a team of Medical Management Specialists, driving high-quality outcomes for injured workers and clients. You will coach, develop and inspire the team while partnering with Medical Advisors and Claims Leaders to support appropriate treatment pathways.

The role emphasizes compliance with WorkSafe legislation, performance oversight and fostering a collaborative, high-performing culture with a focus on

Qualifications

• Experience in workers' compensation, personal injury or insurance.
• Strong understanding of medical management, return-to-work and WorkSafe legislation.
• Ability to coach, mentor and develop high-performing teams.
• Excellent stakeholder management and communication skills.
• Collaborative leadership with a focus on continuous improvement and customer outcomes.

Responsibilities

• Lead, coach and develop a team of Medical Management Specialists to achieve performance and quality outcomes.
• Oversee assessment and approval of medical and related services and surgical requests, ensuring compliance with WorkSafe legislation and guidelines.
• Monitor team performance, provide regular feedback and identify development opportunities.
• Act as the escalation point for complex medical management matters.
• Partner with Medical Advisors, treating health practitioners and claims leaders to support appropriate treatment and recovery pathways.
• Drive continuous improvement initiatives, process efficiencies and a positive team culture.
• Ensure service standards, quality, compliance and customer expectations are met.

Skills

Leadership

Stakeholder management

Coaching & mentoring

Communication skills

Continuous improvement

Team development

Education

Allied health qualifications (optional)

Job description

Job Description

We're looking for an experienced and people-focused Medical Management Team Manager to lead our Medical Management team. In this pivotal leadership role, you'll coach, develop and inspire a team of Medical Management Specialists while driving high-quality outcomes for injured workers, clients and the business.

Job Description

We're looking for an experienced and people-focused Medical Management Team Manager to lead our Medical Management team. In this pivotal leadership role, you'll coach, develop and inspire a team of Medical Management Specialists while driving high-quality outcomes for injured workers, clients and the business.

You’ll be responsible for overseeing the team's performance, ensuring consistent and compliant decision‑making, and fostering a collaborative, high‑performing culture. Working closely with internal stakeholders, Medical Advisors and leadership teams, you’ll champion continuous improvement and support exceptional customer outcomes.

Key Responsibilities

• Lead, coach and develop a team of Medical Management Specialists to achieve performance and quality outcomes
• Oversee the assessment and approval of medical and like services and surgical requests, ensuring compliance with WorkSafe legislation and industry guidelines
• Monitor team performance, provide regular feedback and identify development opportunities
• Act as the key escalation point for complex medical management matters
• Partner with Medical Advisors, Treating Health Practitioners and Claims Leaders to support appropriate treatment and recovery pathways
• Drive continuous improvement initiatives, process efficiencies and a positive team culture
• Ensure service standards, quality, compliance and customer expectations are consistently achieved

About You

• Demonstrated leadership experience within Workers' Compensation, Personal Injury or Insurance
• Strong understanding of medical management, return‑to‑work and WorkSafe legislation
• Proven ability to coach, mentor and develop high‑performing teams
• Excellent stakeholder management and communication skills
• A collaborative leadership style with a focus on continuous improvement and customer outcomes
• Allied health qualifications are highly regarded but not essential

If you're an inspiring leader who enjoys developing people, driving operational excellence and improving recovery outcomes for injured workers, we'd love to hear from you.

About Us

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI‑driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole‑self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.