Womensline - Team Leader

DVConnect; Brisbane; Hybrid; AUD 90,000 - 110,000; Part time

Benefits offered by this job

Shift loading

Employee Assistance Program

Regular professional supervision

Hybrid work after 3 months

Job summary

DVConnect seeks a female leader to head Womensline’s crisis team in Brisbane, guiding counsellors and support workers in DFSV response. You will coach staff, review performance, and collaborate with partners to ensure compliant service delivery across Queensland.

Strong leadership, trauma-informed practice, and knowledge of DFV legislation are essential. The role includes a 24/7 roster with potential hybrid work after three months.

Qualifications

• Leadership experience in DFSV or related service delivery fields.
• Post-graduate certification or extensive DFV crisis advocacy experience desirable.
• Ability to guide and support staff while upholding cultural safety.

Responsibilities

• Lead, coach and mentor a team of crisis staff to deliver timely DFSV support.
• Provide feedback, plan workflows, and conduct performance reviews.
• Engage with external stakeholders and ensure compliance with obligations.
• Contribute to a safe, inclusive and trauma-informed service environment.

Skills

Leadership experience

People management

Communication skills

Education

Tertiary qualification in social work / human services or similar

Tools

MS Office

Job description

• Fixed term contract until October 2027 (parental leave coverage)
• Part-time. Availability to work weekends required.
• Based in Brisbane City, QLD
• In-office, with potential for hybrid work arrangements after three months of employment.

About Womensline

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim‑survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.

About the role

As a team leader on the Womensline team, you will lead, coach, and mentor a dedicated team of Crisis Intervention Counsellors, Counsellor Support Workers and Immediate Response Practitioners to deliver efficient and effective DFSV crisis support across Queensland. Your key responsibilities will include providing support and feedback in the dissemination of information, case recommendations, planning, decision making, workflow and task management, and conducting performance and probationary reviews. You will apply your initiative, existing knowledge, skills, and experience to ensure service delivery remains in compliant with operational, contractual, and legislative obligations. Additionally, you will be responsible for engaging with and building strong relationships with external stakeholders.

It is a genuine requirement for this role to be filled by a woman, as permitted under sections 25, 104, and 105 of the Anti-Discrimination Act 1991.

About you

To be eligible for consideration, this position requires leadership experience in at least (1) one of the following areas: Domestic, family, and intimate partner violence, Sexual violence and abuse, Victims of crime, Child protection and/or mental health.

• Hold a tertiary qualification in social work, human services or similar. Post-graduate certification or extensive demonstrated experience in DFV client advocacy or crisis support is highly desirable.
• Over 2 years’ experience leading a service delivery team, with a strong ability to guide, mentor, and care for staff in ways that honour diversity, uphold cultural safety, and support team wellbeing.
• Confident and effective interpersonal, communication, and consultation skills.
• Model resilient, values‑led leadership, fostering a culture of courage, learning, and continuous quality improvement to enhance service delivery.
• Knowledge and understanding of intersectional feminist practice and trauma‑informed approaches that respond to the gendered drivers of DFSV.
• Sound knowledge (or willingness to acquire) about Queensland Domestic Violence Legislation, particularly the Domestic and Family Violence Protection Act 2012.
• Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
• Confident computer and telephone multitasking skills, with the ability to type case notes during calls and maintain accurate databases. Strong computer literacy and a moderate to fast typing speed is essential. (Womensline is a high call volume / service demand environment)
• Flexibility to work across a 24/7 roster
• Full working rights in Australia
• Hold a valid QLD (P) BlueCard/WWCC.
• Willingness to participate in an on‑call rotation (one week every 5–6 weeks).

**It is a genuine requirement for this role to be filled by a woman, as permitted under sections 25, 104, and 105 of the Anti-Discrimination Act 1991.**

• SCHADS Award Level 7 (pay point determined by relevant qualifications and experience).
• Shift loading, where applicable (e.g., afternoons and weekends)
• Access free 24/7 confidential support from our Employee Assistance Program.
• Regular professional supervision.
• Wellbeing incentives and campaigns (e.g. surveys, health-focused programs, corporate massages).
• Potential for hybrid (WFH/in office) after 3 months of employment.
• A supportive, inclusive, and values-driven work environment.

All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.