Womensline - Team Leader

DV Connect Ltd; Brisbane; On-site; AUD 87,000 - 91,000; Part time

Benefits offered by this job

Schads Award 7 pay point

Shift loading

Employee Assistance Program (EAP)

Hybrid work after 3 months

Job summary

DV Connect Ltd is seeking a part-time Team Leader for the Womensline crisis support team in Brisbane. You will lead, coach, and mentor a skilled group delivering DFSV crisis support across Queensland, ensuring compliance with contractual obligations and stakeholder engagement.

The role requires women due to legislative exemptions, and offers a 24/7 roster with weekend work. Hybrid work may be available after three months.

Qualifications

• Leadership experience in DFSV, domestic or family violence settings.
• Experience guiding teams, mentoring staff and fostering wellbeing.
• Knowledge of trauma-informed, intersectional practice.

Responsibilities

• Lead and coach a team of crisis counsellors and practitioners.
• Provide feedback, planning, and performance reviews.
• Engage with external stakeholders to support service delivery.

Skills

Leadership experience

Coaching & mentoring

Interpersonal skills

Trauma-informed practice

Stakeholder management

Digital literacy

Education

Tertiary qualification in social work or similar

Tools

CRM software

Database entry

Job description

$63.13 - $65.77 p/hr + super + salary pkging

• Fixed term contract until October 2027 (parental leave coverage)
• Part-time. Availability to work weekends required.
• Based in Brisbane City, QLD
• In-office, with potential for hybrid work arrangements after three months of employment.

About Womensline

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim-survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.

About the role

As a team leader on the Womensline team, you will lead, coach, and mentor a dedicated team of Crisis Intervention Counsellors, Counsellor Support Workers and Immediate Response Practitioners to deliver efficient and effective DFSV crisis support across Queensland. Your key responsibilities will include providing support and feedback in the dissemination of information, case recommendations, planning, decision making, workflow and task management, and conducting performance and probationary reviews. You will apply your initiative, existing knowledge, skills, and experience to ensure service delivery remains in compliant with operational, contractual, and legislative obligations. Additionally, you will be responsible for engaging with and building strong relationships with external stakeholders.

It is a genuine requirement for this role to be filled by a woman, as permitted under sections 25, 104, and 105 of the Anti-Discrimination Act 1991.

About you:

To be eligible for consideration, this position requires leadership experience in at least (1) one of the following areas: Domestic, family, and intimate partner violence, Sexual violence and abuse, Victims of crime, Child protection and/or mental health.

• Hold a tertiary qualification in social work, human services or similar. Post-graduate certification or extensive demonstrated experience in DFV client advocacy or crisis support is highly desirable.
• Over 2 years’ experience leading a service delivery team, with a strong ability to guide, mentor, and care for staff in ways that honour diversity, uphold cultural safety, and support team wellbeing.
• Confident and effective interpersonal, communication, and consultation skills.
• Model resilient, values‑led leadership, fostering a culture of courage, learning, and continuous quality improvement to enhance service delivery.
• Knowledge and understanding of intersectional feminist practice and trauma‑informed approaches that respond to the gendered drivers of DFSV.
• Sound knowledge (or willingness to acquire) about Queensland Domestic Violence Legislation, particularly the Domestic and Family Violence Protection Act 2012.
• Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
• Confident computer and telephone multitasking skills, with the ability to type case notes during calls and maintain accurate databases. Strong computer literacy and a moderate to fast typing speed is essential. (Womensline is a high call volume / service demand environment)
• Flexibility to work across a 24/7 roster
• Full working rights in Australia
• Hold a valid QLD (P) BlueCard/WWCC.
• Willingness to participate in an on‑call rotation (one week every 5–6 weeks).

It is a genuine requirement for this role to be filled by a woman, as permitted under sections 25, 104, and 105 of the Anti-Discrimination Act 1991.

• SCHADS Award Level 7 (pay point determined by relevant qualifications and experience).
• Shift loading, where applicable (e.g., afternoons and weekends)
• Access free 24/7 confidential support from our Employee Assistance Program.
• Regular professional supervision.
• Wellbeing incentives and campaigns (e.g. surveys, health-focused programs, corporate massages).
• Potential for hybrid (WFH/in office) after 3 months of employment.
• A supportive, inclusive, and values-driven work environment.

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity is recognised.

DVConnect is a leading provider of evidence-based, trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.

DVConnect is a leading provider of evidence-based, trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.