WMS Manager (Infor) — Lead Global Warehouse Operations

Lovisa; Victoria; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Discount on Lovisa products

Birthday leave

Free gym membership

Referral rewards program

Modern HQ with stocked kitchen

Job summary

Lovisa is seeking an experienced Warehouse Management Systems (WMS) Manager to lead the stability, security, and continuous improvement of our WMS landscape, with a focus on Infor WMS. This hands-on leadership role requires mentoring a high-performing team and collaborating with warehouse operations, IT, and external partners across regions to ensure efficient distribution centers.

You’ll oversee incident management, integrations, and strategic initiatives while driving best practices in data

Qualifications

• Experience supporting WMS in a complex enterprise environment.
• Proven people leadership experience and the ability to develop high-performing teams.
• Strong troubleshooting and problem-solving skills, including root cause analysis.
• Experience working across application support, infrastructure, development, and project teams.
• Excellent stakeholder management and communication skills.
• Customer-focused mindset and the ability to support teams across different regions and time zones.
• Experience maintaining technical documentation, user guides, and knowledge base content.

Responsibilities

• Lead day-to-day support and ongoing enhancement of Lovisa's WMS.
• Provide Level 3 support and escalation handling for complex issues.
• Manage performance, security, availability, and integrity of WMS applications and integrations.
• Partner with warehouse operations and stakeholders to identify process improvements.
• Collaborate with development, infrastructure, and project teams on upgrades and new features.
• Ensure seamless data flow between Infor WMS and other enterprise/3rd party systems.
• Drive incident management, RCA, and continuous service improvement.
• Mentor and develop a team of support specialists.
• Contribute to enterprise initiatives supporting Lovisa's global growth.

Skills

WMS experience

People leadership

Root cause analysis

Cross-functional collaboration

Stakeholder management

Customer-focused

Tools

Infor WMS

Systems integrations

Job description

Lovisa is seeking an experienced Warehouse Management Systems (WMS) Manager to lead the stability, security, and continuous improvement of our WMS landscape, with a focus on Infor WMS. This hands-on leadership role requires mentoring a high-performing team and collaborating with warehouse operations, IT, and external partners across regions to ensure efficient distribution centers.

You’ll oversee incident management, integrations, and strategic initiatives while driving best practices in data