Wine Club Coordinator

De Iuliis Wines; Pokolbin; On-site; AUD 34,000 - 41,000; Part time

Job summary

De Iuliis Wines Pty Ltd in Pokolbin, NSW is seeking a part-time Wine Club Coordinator to manage Wine Club operations, support cellar door experiences, and deliver high levels of service both online and in person.

The role includes hosting tastings two days mid-week with occasional Saturdays, minimum 3 days a week, and potential to grow into a full-time position within a close-knit, wine-loving team.

Qualifications

• Previous experience in wine, hospitality, customer service, or admin is desirable but not essential.
• Highly organised with strong attention to detail.
• Friendly, confident, and enjoys connecting with people.
• Willing to learn and adapt in a small team.

Responsibilities

• Build and maintain strong relationships with Wine Club members.
• Deliver exceptional customer service at cellar door when members visit.
• Assist with Wine Club administration and order management.
• Assist with packing and fulfilment of Wine Club orders.
• Manage member communications and email correspondence.
• Assist with Wine Club events and special experiences.
• Independently host tastings and manage day-to-day cellar door operations.

Skills

Customer service

Organisational skills

Communication

Hospitality

Job description

Wine Club Coordinator and Cellar Door sales

We're looking for a Wine Club Coordinator to join our team at De Iuliis Wines. This is a part-time role, perfect for someone who loves wine, people, and being part of a close-knit, passionate team.

This role sits at the heart of our business, building strong relationships with our Wine Club members, supporting cellar door experiences, and helping deliver the high level of service De Iuliis Wines is known for.

About the Role

As our Wine Club Coordinator, you'll be responsible for assisting in managing day-to-day Wine Club operations while providing warm, genuine customer service both online and in person.

The role also includes hosting and independently running cellar door tastings two days mid-week, with occasional Saturday shifts to support busy periods and events.

Days: Minimum 3 days a week. Additional Saturdays required from time to time.
Hours: Vary depending on workload and events

Key Responsibilities

• Building and maintaining strong relationships with Wine Club members
• Delivering exceptional customer service, especially when members visit the cellar door
• Assisting with Wine Club administration and order management
• Assisting with packing and fulfilment of Wine Club orders
• Managing member communications and email correspondence
• Assisting with Wine Club events and special experiences
• Independently hosting tastings and managing day-to-day cellar door operations

About You

• Previous experience in wine, hospitality, customer service, or admin is desirable but not essential
• Highly organised with strong attention to detail
• Friendly, confident, and genuinely enjoys connecting with people
• Enthusiastic, proactive, and willing to learn
• Comfortable juggling tasks and working independently
• Brings personality and positive energy to the role

Why You'll Love Working With Us

• Be part of an established, respected Hunter Valley winery
• A varied role, no two days are the same
• Opportunity to grow into a full-time position
• Work in a small but supportive, passionate, wine-loving team (which includes wine dogs)
• Great environment for someone wanting to build a career in wine