Wine Advisor

Naked Wines; Manly; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Annual bonus (up to 10%)

Monthly wine allowance

Commission

Job summary

Naked Wines is seeking a motivated Customer Engagement Specialist in Australia to drive personalised conversations, understand wine-buying preferences, and place bespoke orders that match customer tastes.

You will focus on delivering exceptional service, managing outbound calls to hit targets, and supporting the Customer Happiness Team as needed, while enjoying a monthly wine allowance and a commission-based earnings structure.

Qualifications

• Experience delivering outstanding customer service and building trust with customers.
• Ability to make outbound calls and manage a pipeline to hit targets.
• Proven track record of meeting qualitative and quantitative performance goals.
• Strong problem-solving skills and active listening.
• Flexible and able to adapt to changing priorities and goals.

Responsibilities

• Adding value to our customers’ experiences with personalised conversations to understand wine‑buying preferences and placing bespoke orders.
• Helping to build customer trust by delivering exemplary levels of service and strengthening relationships.
• Managing time effectively to make outbound calls, and to achieve work rate and sales targets.
• Acting as eyes and ears of the business, spotting trends and communicating issues and improvements.
• Processing customer orders.
• Improving product knowledge and advising customers on purchases.
• Delivering exemplary levels of customer service at all times.
• Supporting the Customer Happiness Team with inbound customer contacts by exception.

Skills

Customer service

Outbound calling

Sales targets

Problem solving

Adaptability

Job description

In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see.

It’s a different way of doing things, sure. But it works. We’re one of the world’s favourite wine clubs, shipping millions of cases a year to curious wine lovers. And with an ambitious road ahead, we’ve got no plans on plugging the cork on growth.

Our global team (with offices in the UK and US, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.

Responsibilities

• Adding value to our customers’ experiences with us by having personalised conversations to understand their wine‑buying preferences and placing bespoke orders tailored to match these
• Helping to build customer trust in Naked Wines by delivering exemplary levels of customer service at all times, strengthening relationships with our customers and increasing advocacy
• Managing your time effectively to make outbound telephone calls, achieving work rate and sales targets
• Acting as the eyes and ears of the business, helping to spot and communicate trends and anticipating issues and improvements
• Processing customer orders
• Taking responsibility to improve your product knowledge and advising customers on purchases
• Delivering exemplary levels of customer service at all times
• Supporting the Customer Happiness Team with inbound customer contacts by exception as and when required

You are

• Confident, calm and resilient, with the determination and ambition to hit your targets, day in, day out
• An outstanding problem solver and listener
• Hard‑working and capable of hitting clearly‑defined qualitative and qualitative performance targets
• Highly adaptable to frequently changing circumstances and shifting goals

Benefits

• Competitive Salary dependent on experience, plus a commission package in addition to base wage
• Annual discretionary bonus up to 10%
• Monthly Wine Allowance