Wildlife Retail Specialist — Dynamic Zoo Visitor Experience

Zoos Victoria; Melbourne; On-site; AUD 45,000 - 58,000; Part time

Benefits offered by this job

12% superannuation

Job summary

Zoos Victoria's Werribee Open Range Zoo is seeking a Retail Shop Officer on a casual, multi-season basis. You will join the Retail team to deliver friendly service, promote products and support conservation messaging to visitors from around the world.

You will handle sales, meet targets, maintain store standards, and assist with stock and visual presentation. Availability from November to April, including weekdays, weekends and holidays, is essential.

Qualifications

• Experience in retail sales and customer service.
• Ability to meet KPIs and sales targets.
• Strong communication and interpersonal skills.

Responsibilities

• Provide friendly customer service and engage with visitors.
• Promote retail products, campaigns and conservation messages.
• Drive sales and achieve KPIs (ATV, UPT & Conversion).
• Maintain stock, visual presentation and store standards.
• Work as part of a team to create memorable visitor experiences.

Skills

Sales mindset

Customer service

Communication

Attention to detail

Teamwork

Job description

Zoos Victoria's Werribee Open Range Zoo is seeking a Retail Shop Officer on a casual, multi-season basis. You will join the Retail team to deliver friendly service, promote products and support conservation messaging to visitors from around the world.

You will handle sales, meet targets, maintain store standards, and assist with stock and visual presentation. Availability from November to April, including weekdays, weekends and holidays, is essential.