Admissions Supervisor - Melbourne Zoo - Zoos Victoria

Zoos Victoria; Melbourne; Sur place; AUD 66 000 - 73 000; Temps partiel

Résumé du poste

Zoos Victoria is hiring an Admissions Supervisor for Melbourne Zoo on a part-time basis (0.7 FTE, ~26.6 hours/week). The role leads the admissions and services team to deliver exceptional visitor experiences at all entry points, with a focus on sales growth through admissions, memberships, encounters and events tickets.

You will oversee daily on-site operations such as queuing, exhibit supervision, visitor safety and maintenance of visitor facilities.

Qualifications

• Leadership experience managing a department or unit.
• Exposure to budgeting and HR management.
• Experience leading a service-driven team.
• Ability to build a cohesive team and drive change.
• Strong communication with diverse stakeholders and alignment with Zoos Victoria goals.
• Professional experience and qualifications relevant to admissions/visitor services operations.
• Working with Children Check credential
• National Police Check

Responsabilités

• Lead the admissions and services team to deliver exceptional visitor experiences at all entry points.
• Foster knowledge sharing, collaboration and consistent service standards.
• Assist in day-to-day on-site customer service operations with the Visitor Services Manager and Admissions Coordinator.
• Ensure best-practice customer service principles underpin all service delivery.
• Deliver visitor services initiatives to meet financial targets and revenue through admissions and experiences.
• Drive sales initiatives to increase memberships and experiences.
• Manage wage costs while maintaining high service standards.

Connaissances

Leadership

Budgeting

HR experience

Team management

Customer service

Communication

Policy compliance

Safety

Description du poste

Admissions Supervisor - Melbourne Zoo - Zoos Victoria

Ongoing part-time position - 0.7 FTE/ 26.6 hours per week

7 day fortnight including 1 weekend in 2 -5 weeks annual leave (pro-rata)

Band 3 - $48.7250 per hour plus Superannuation

Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

The Admission Supervisor supports the Admission Coordinator in leading a team focused on facilitating exceptional visitor experiences in all aspects of service delivery on-site at Melbourne Zoo. This includes a focus on sales growth through admissions, memberships, encounters and events ticket sales, as well as overseeing the daily operations of fundamental services associated with service delivery such as queuing, exhibit supervision, visitor safety and the maintenance of visitor facilities and amenities.

Key responsibilities

• Lead the admissions and services team to deliver exceptional visitor experiences across all Zoo entry points
• Support the development of a cohesive, high-performing team by fostering knowledge sharing, collaboration, and consistent service standards
• Assist in the day-to‑day management of on‑site customer service operations in collaboration with the Visitor Services Manager and Admissions Coordinator
• Ensure best‑practice customer service principles underpin all aspects of service delivery
• Deliver visitor services initiatives that meet or exceed financial sustainability targets
• Drive sales initiatives to increase membership and experience sales maximising uptake and associated revenue
• Manage wage costs within the business unit while maintaining high service standards

The ideal candidate will have

• Demonstrated experience in the successful leadership and management of a department or business unit
• Exposure to developing and/or managing departmental budgets and human resources
• Experience in leading a dynamic and service driven team
• Demonstrated ability to develop a unified team spirit and be an agent for change
• A proven ability to communicate effectively with a diverse range of individuals and confident in sharing ideas and thoughts that support the Zoos Victoria vision, values and objectives
• Recognised professional experience and qualifications appropriate to the admissions and visitor services operations function
• An Employee Status Working with Children Check card
• A National Police Check

For more information on this role, please refer to the position description available via our careers site.

If you have any questions about this role, please contact Linda Borozan - @zoo.org.au

Applications close at 5.00pm on Wednesday 28th October.

At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA+ community. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process,please advise via @zoo.org.au or visit https://www.zoo.org.au/about-us/careers/inclusion-and-diversity/ for more information.