Retail Shop Officer - Werribee Open Range Zoo

Zoos Victoria; Melbourne; On-site; AUD 45,000 - 58,000; Part time

Benefits offered by this job

12% superannuation

Job summary

Zoos Victoria's Werribee Open Range Zoo is seeking a Retail Shop Officer on a casual, multi-season basis. You will join the Retail team to deliver friendly service, promote products and support conservation messaging to visitors from around the world.

You will handle sales, meet targets, maintain store standards, and assist with stock and visual presentation. Availability from November to April, including weekdays, weekends and holidays, is essential.

Qualifications

• Experience in retail sales and customer service.
• Ability to meet KPIs and sales targets.
• Strong communication and interpersonal skills.

Responsibilities

• Provide friendly customer service and engage with visitors.
• Promote retail products, campaigns and conservation messages.
• Drive sales and achieve KPIs (ATV, UPT & Conversion).
• Maintain stock, visual presentation and store standards.
• Work as part of a team to create memorable visitor experiences.

Skills

Sales mindset

Customer service

Communication

Attention to detail

Teamwork

Job description

Retail Shop Officer - Werribee Open Range Zoo

• Multi Seasonal Casual positions at Werribee Open Range Zoo - Retail
• Salary - $37.04 Per hour + 12% superannuation
• Must be available from November to April, Weekdays, Weekends, Public holidays and all Victorian school holidays

Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Melbourne Zoo, Kyabram Fauna Park and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

Love Retail? Great with people? Want a job that makes a difference?

Join the Retail team at Werribee Open Range Zoo and use your sales and customer services skills to help support conservation efforts that fight extinction - all while working in one of Victoria's most unique and exciting environments.

As a Retail Officer, no two days are the same. You'll be right in the action, connecting with visitors from all over the world, sharing conservation messages and delivering stound out retail experiences that leave people smiling.

This role is perfect if you:

• Thrive in a fast- passed, energetic environment
• Love achieving Sales targets and celebrating wins
• Enjoy talking to people and creating memorable moments
• Want to work to contribute to something bigger

Demonstrated skills such as:

• Delivering exceptional, friendly and engaging customer service.
• Actively promoting retail products, campaigns and conservation messages
• Driving Sales and achieving KPIs (ATV, UPT & Conversion)
• Supporting stock management, Visual presentation and store Standards
• Working as part of a passionate team to create unforgettable visitor experiences

About You

You're confident, motivated and bring positive energy to everything you do. You're comfortable approaching customers, love a challenge and take pride in great results.

You'll bring

• A strong sales mindset and results-driven attitude
• Excellent communication and people skills
• The ability to stay calm, focused and friendly during busy periods
• Strong attention to detail and a team-first approach

Application process & Key Requirements

Please note the following requirements as part of the application process:

Shortlisted applicantswill be invited to submit a short 2-minute video as part of the selection process

Assessment Centre: Applicants must be available to attend the assessment centre on Wednesday, 28th October 2026

Pre-employment Checks: Successful applicants must be able to obtain and maintain a Working with Children Check and successfully complete a National Police Check.

Commencement: Successful applicants must be available to commence week commencing 23rd November 2026.

Availability: Applicants must be available to work weekdays, weekends, public holidays and Victorian school holidays.

For more information on this role, please refer to the position description below.

If you have any questions about this role, please contact Samantha Copland ********@zoo.org.au

Applications close at 5.00pm on Friday 23rd October 2026.

Zoos Victoria welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process,please advise via **********@zoo.org.au or visithttps://www.zoo.org.au/about-us/careers/inclusion-and-diversity/ for more information.