Visitor Services Officer - Admissions - Werribee Open Range Zoo

Zoos Victoria; Melbourne; On-site; AUD 43,000 - 59,000; Full time

Job summary

Zoos Victoria is hiring a Visitor Services Officer for Admissions at Werribee Open Range Zoo. The role is seasonal and casual, with availability November to April, including holidays. You’ll welcome visitors, share info on memberships and campaigns, and promote experiences while maintaining a high standard of service.

Ideal candidates bring hospitality or tourism experience, enjoy fast-paced environments, and thrive on teamwork and clear communication outdoors in variable weather.

Qualifications

• Hospitality, tourism, events, queue management or high-volume customer service experience required.
• Ability to engage with a wide range of people all day, every day.
• Comfortable working outdoors in varied weather conditions.

Responsibilities

• Greet and assist large volumes of visitors in a friendly, confident manner.
• Provide clear, accurate information about the zoo, memberships and campaigns.
• Promote zoo products and experiences while keeping the visitor experience front and centre.
• Work with a team to manage queues, resolve issues, and keep things moving smoothly.
• Remain calm, adaptable, and professional in a dynamic outdoor environment.

Skills

Visitor-Centric mindset

Strong Communication

Inclusive and respectful approach

Adaptability

Initiative

Job description

Visitor Services Officer - Admissions - Werribee Open Range Zoo

• Salary - $37.04 per hour + 12% superannuation

Availability Required:

November - April including weekdays, weekends, public holidays, and all Victorian school holidays.

Join Us:

Help us provide our visitors with positive, engaging experiences that enhance their visit to Werribee Open Range Zoo.

If you thrive in fast-paced environment, enjoy connecting with people all day, and take pride in delivering standout customer experiences. Then we want to hear from you.

As a Visitor Services Officer (VSO) with admissions at Werribee Open Range Zoo, you are often the first and last interaction a visitor has with us. Your energy, clarity, and confidence directly shape their day.

This is a front-line, visitor-facing role suited to people with experience in tourism, hospitality, events, high-volume queue management or high-traffic customer service who understand what it means to stay professional, upbeat, and focused. Even when it's busy, hot, loud, or unpredictable.

About the Role:

Visitor Services Officers within admissions play a critical role in delivering efficient, welcoming, and engaging experiences to thousands of visitors each day.

You will:

• Greet and assist large volumes of visitors in a friendly, confident manner
• Provide clear, accurate information about the zoo, memberships, and campaigns
• Promote zoo products and experiences while keeping the visitor experience front and centre
• Work closely within a team to manage queues, resolve issues, and keep things moving smoothly
• Remain calm, adaptable, and professional in a dynamic, outdoor environment

If you enjoy thinking on your feet, solving small problems quickly, and being part of a team that supports each other through busy days, you'll fit right in.

This Role Is a Great Fit If You:

• Have experience in hospitality, tourism, events, queue management or customer service.
• Are confident engaging with a wide range of people, all day, every day.
• Enjoy high-energy environments and don't lose your spark when it gets busy.
• Understand the importance of teamwork, consistency, and clear communication.
• Are comfortable working outdoors in varied weather conditions.
• Take pride in representing a respected organisation and its values.

Key Skills & Attributes:

• Visitor-Centric mindset: You naturally prioritise the visitor experience.
• Strong Communication: Clear, friendly, and confident with diverse audiences.
• Inclusive and respectful approach: You help create a welcoming environment for everyone.
• Adaptability: Comfortable responding to changing demands and busy conditions.
• Initiative: You notice what needs doing and step in to help.

Please Note:

• Shortlisted applicants will be contacted with details to submit a 2-minute video
• Shortlisted applicants must be available to attend an Assessment Centre on 28th October 2026
• All applicants MUST be available 25th Novemberfor Induction Day, then from 26th November - 6th December for subsequent training shifts throughout that fortnight
• Successful applicants must be able to obtain a Working with Children's check and a National Police Check
• This is a seasonalcasualrole with potential for ongoing employment
• All successful applicants must be available to work from end of November through to April 2027
• All successful applicants must be able to work across weekdays, weekends, public holidays, and all Victorian school holidays throughout the duration of employment. Please note that Werribee Open Range Zoo operates 365 days of the year

Application Requirements

Important:

Your application must include:

Incomplete applications will not be considered.

For further information, please refer to the position description available below.

If you have any questions, please contact Vanessa Johnson at ********@zoo.org.au

Applications close 5:00pm on 23rdOctober 2026.

Zoos Victoria welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process,please advise via **********@zoo.org.au or visithttps://www.zoo.org.au/about-us/careers/inclusion-and-diversity/ for more information.