Wholesale Operations Manager

Advantage Air; Perth; On-site; AUD 110,000 - 150,000; Full time

Job summary

Advantage Air, based in Perth, designs and manufactures air-conditioning systems for Australian conditions. We are seeking a Wholesale Operations Manager to coordinate stores, dispatch, sheetmetal, plastics assembly, duct lagging, logistics and customer-facing teams across the business.

You will ensure work is prioritised, resources allocated, and customers receive exceptional service while driving continuous improvement with operational leaders.

Qualifications

• Strong communication skills and ability to lead diverse teams.
• Experience coordinating multiple departments in manufacturing/wholesale.
• Proven track record in process optimization and safety compliance.

Responsibilities

• Coordinate activities across stores, dispatch, sheetmetal, plastics assembly, duct lagging, logistics and customer-facing teams.
• Support and work with team leaders across manufacturing, warehousing and dispatch.
• Monitor workflow, priorities and operational performance to meet objectives.
• Manage customer liaison and help resolve operational issues.
• Coordinate labour and resource allocation across teams.

Skills

Operations management

Cross-functional

Team leadership

Process improvement

Customer service

Job description

Lead People. Coordinate Operations. Make Things Happen.

At Advantage Air, we've been designing, manufacturing and supplying innovative air conditioning and smart home solutions for more than three decades.

From our headquarters in Perth, we design and manufacture products that are installed in homes and buildings across Australia and internationally. Innovation, continuous improvement and great people have always been at the centre of what we do.

We're now looking for an exceptional Wholesale Operations Manager to help lead and coordinate a diverse range of operational functions across our business.

This is not a traditional warehouse management role. It's a hand-on leadership role for somebody who enjoys working with people, solving problems, improving processes and ensuring multiple teams are working together effectively. You'll help coordinate the daily activities of our stores, dispatch, sheetmetal, plastics assembly, duct lagging, logistics and customer-facing operational teams, ensuring customers receive the service and support they're known for.

Most importantly, we're looking for the right person. Technical and operational experience is important, but who you are, how you communicate and how you work with others matters even more.

About the role

You’ll work closely with operational leaders and teams across the business to ensure work is prioritised effectively, resources are allocated appropriately and customers receive exceptional service. You’ll spend time learning the business from the ground up, including hand-on exposure to front counter and customer service operations, developing a practical understanding of how each part of the business contributes to overall success. This is a hand-on leadership role for somebody who enjoys working with people, solving problems, improving processes and ensuring multiple teams are working together effectively. You’ll help coordinate the daily activities of stores, dispatch, sheetmetal, plastics assembly, duct lagging, logistics and customer-facing operational teams, ensuring customers receive the service and support they’re known for.

Key Responsibilities

Coordinating activities across multiple operational departments

Supporting and working closely with team leaders across manufacturing, warehousing and dispatch functions

Monitoring workflow, priorities and operational performance

Managing customer liaison and helping resolve operational issues

Coordinating labour and resource allocation across teams to achieve business objectives

Working with drivers, warehouse staff and operational leaders to ensure smooth daily operations

Monitoring stock levels and helping ensure product availability for customer demand

Driving consistency, accountability, safety and process compliance

Identifying improvement opportunities and helping implement practical solutions

Supporting a culture of teamwork, communication and continuous improvement

About You

Technical capability matters, but who you are matters even more.

We’re looking for somebody who is naturally organised, highly communicative and genuinely enjoys working with people. You’ll be comfortable managing multiple priorities, building strong relationships across teams and remaining calm when things become busy.

The right person will likely be:

A strong communicator with excellent verbal communication skills

Organised and highly effective at managing competing priorities

A genuine people person who enjoys building relationships

Calm, level-headed and solution-focused

Naturally curious and eager to understand how things work

A practical problem solver who enjoys finding better ways of doing things

Hands-on and willing to spend time on the floor with the team

Strong on systems, standards, processes and safety

Adaptable and comfortable working in a dynamic environment

Transparent, accountable and honest in their approach

Experience We'd Like to See

You don’t necessarily need experience across every part of our operation, but experience in some of the following would be highly regarded:

· Operations management;

· Warehouse and distribution environments;

· Manufacturing or industrial businesses;

· Inventory and stock control;

· Logistics and dispatch coordination;

· Customer service or customer-facing operations;

· Team leadership and cross-functional coordination;

· Process improvement and operational efficiency initiatives.

Experience within manufacturing, engineering, mechanical, industrial, HVAC or related industries would be advantageous.

Why Join Us?

You’ll be joining a business that genuinely values its people, promotes collaboration and takes pride in delivering quality outcomes for its customers.

This is a role for somebody who wants to make an impact, contribute ideas, work closely with operational teams and help drive continuous improvement across a growing business. If you’re an organised, people-focused leader who enjoys solving problems, building relationships and making operations run better, we’d love to hear from you.

Dedicated to making home the ultimate comfort zone

Advantage Air is an Australian company, based in Perth, Western Australia. Since 1990, we’ve been researching, designing and manufacturing air-conditioning systems in Australia, specifically for Australian conditions.

We take great pride in producing a home grown product that is world class – and we have the 6 patents, 24 registered designs, 2 innovation patents, 4 trademarks and 2 design marks to prove it.

Our air conditioning systems are Aussie made and Aussie tough; they’ll withstand the demands of a Brisbane summer, Hobart winter, or four seasons in one Melbourne day. Our commitment to energy efficient air conditioning means you won’t pay dearly for your comfort.

While we are at the forefront of technology, we believe in providing old-fashioned personal service. We are here to help and being local, parts and servicing are always readily available. Because we’d hate for you to ever lose your cool.

Source: This is an extract from the company's own website

Dedicated to making home the ultimate comfort zone

Advantage Air is an Australian company, based in Perth, Western Australia. Since 1990, we’ve been researching, designing and manufacturing air-conditioning systems in Australia, specifically for Australian conditions.

We take great pride in producing a home grown product that is world class – and we have the 6 patents, 24 registered designs, 2 innovation patents, 4 trademarks and 2 design marks to prove it.

Our air conditioning systems are Aussie made and Aussie tough; they’ll withstand the demands of a Brisbane summer, Hobart winter, or four seasons in one Melbourne day. Our commitment to energy efficient air conditioning means you won’t pay dearly for your comfort.

While we are at the forefront of technology, we believe in providing old-fashioned personal service. We are here to help and being local, parts and servicing are always readily available. Because we’d hate for you to ever lose your cool.

Source: This is an extract from the company's own website